Wireless Associate - Tech Solutions & Stock Rewards

T-Mobile

Gloucester (VA)

On-site

USD 25,000 - 29,000

Full time

3 days ago

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Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate technology and service needs in a fast-paced retail environment. You will learn product knowledge, demonstrate solutions, and support customers through their shopping journey while developing skills in customer interaction and digital tools.

Compensation starts at $18.00 per hour base, plus $5.00 per hour training pay. After 90 days, on-the-job training qualifies for ongoing incentives; all employees receive

Qualifications

High School Diploma or GED required.
6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

Compensation starts at $18.00 per hour base, plus $5.00 per hour training pay. After 90 days, on-the-job training qualifies for ongoing incentives; all employees receive

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