Senior Operations Processor - Wires

US Bank; Saint Paul (MN); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic/optional)

Disability insurance

Paid time off

Job summary

U.S. Bank is seeking a Wire Investigations professional to support research and resolution of wire payment inquiries. You will manage wire recalls, process validity of payments, and assist with investigation-related service messages while coordinating with customers, relationship managers, and branch partners by phone and email.

This role emphasizes handling multiple cases, adherence to customer service standards, and strong data interpretation skills in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.

Responsibilities

• Support research and resolution of wire payment inquiries.
• Manage wire recall and validity-of-payment requests.
• Send and receive wire recall messages and support the approval process for investigation-related service messages.
• Manage multiple cases concurrently and communicate with customers, relationship managers, and branch partners by phone and email.

Skills

Customer service

Time management

Verbal & written communication

Data interpretation

PC skills

Regulatory awareness

Interpersonal skills

Attention to detail

Problem solving

Education

High school diploma or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Join our Wire Investigations team, where you'll support the research and resolution of wire payment inquiries. In this role, you'll manage wire recall and validity-of-payment requests, send and receive wire recall messages, and support the approval process for investigation-related service messages. You'll manage multiple cases at once and communicate with consumer and business customers, relationship managers, and branch partners by phone and email.

Basic Qualifications

• - High school diploma or equivalent
• - Four to five years or more of operations services related work experience

Preferred Skills/Experience

• - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• - Proven commitment to high quality customer service
• - Ability to work well with external and internal customers
• - Good time management skills to maximize production and execution of tasks in a fast-paced environment
• - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• - Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• - Ability to identify, analyze and resolve exceptions through data interpretation
• - Strong PC skills
• -Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures includ