Team Lead

Careerteam; Napa (CA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

Paid holidays and time off

Job summary

Career Team in Napa is hiring a Team Lead to provide leadership and support for office productivity and collaboration. This full-time position ensures high-quality service delivery while maintaining a reduced caseload. The ideal candidate is expected to have strong experience in career development and workforce compliance.

Responsibilities include staff coaching, operational oversight, and delivering effective services to job seekers, ensuring alignment with WIOA policies. A comprehensive benefits package is included.

Qualifications

• 2+ years of experience working in a career center or providing career development services.
• 1+ year of experience working with unemployed and underemployed individuals.
• Knowledge of workforce program requirements for compliance and policy development.

Responsibilities

• Guide Career Advisors and staff in daily office operations.
• Provide coaching on case management and customer service.
• Maintain a reduced caseload of participants for career coaching.

Skills

Public speaking

Detail-oriented

Time management

Communication skills

Education

Associate's degree or higher

Tools

Google Office Suite

Case management software

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Title

Team Lead

Reports To

Project Director

Location

Napa County, CA

Employment Type

Full‑Time, Non‑Exempt Employee

Career Team is hiring a Team Lead to guide our talented team to new heights of productivity and collaboration. This position provides frontline leadership and operational support for assigned offices. It supports daily office operations, staff coaching and development, customer service delivery and program quality while maintaining a reduced case load as needed. The Team Lead serves as the first point of escalation for routine staff and participant issues and works closely with the Project Director to ensure consistent implementation of WIOA policies, procedures and performance expectations.

Your Impact on Career Team’s Success

Staff Leadership & Support

• Provide day‑to‑day guidance and support to Career Advisors and office staff
• Assist with onboarding and training of new employees
• Reinforce policies, procedures, and service delivery expectations
• Provide coaching on case management, documentation, and customer service
• Help identify staff training needs and operational challenges

Office Oversight

• Support daily office operations and workflow coordination
• Assist with office scheduling and coverage coordination
• Address routine participant escalations and office concernsEnsure a professional and customer‑focused office environment
• Communicate office needs/issues to leadership
• Periodically provide coverage at different locations as needed
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Program Quality & Compliance

• Support file reviews and quality assurance activities
• Monitor case notes, activity tracking, and service documentation
• Reinforce compliance with WIOA, CalJOBS, and local board policies
• Support corrective action follow‑up and continuous improvement efforts

Direct Participant Services

• Maintain a reduced caseload of participants
• Deliver career coaching, assessments, and employment services
• Support training and supportive service coordination
• Assist participants with barriers to employment

Community Engagement

• Support outreach and recruitment activities
• Maintain relationships with local partners and referral agencies
• Represent the program at community meetings/events as assigned

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have

• Associate’s degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail‑oriented in order to successfully meet program requirements
• Knowledge of local community colleges, local community partners and private training
• Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
• Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Additional Skills/Knowledge Career Team Would Love for This Role

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Salary

$59,000 - $62,000 per year

Benefits and Compensation

• 401(k) with a generous employer match
• Medical, dental, and vision insurance with an employee‑sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance
• Paid holidays and paid time off, offered on an accrual basis

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements: Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.