Team Lead

Career Team; Novato (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

401(k) with generous employer match

Medical, dental, and vision insurance

Paid holidays and paid time off

Job summary

Career Team is seeking a Team Lead in Marin County, CA to guide and support Career Advisors and oversee office operations. This role involves leadership, compliance monitoring, and direct participant services.

The ideal candidate holds an Associate's degree, has over 2 years of relevant experience, and is proficient in Google Office Suite and case management software. A valid driver's license is required.

Benefits include 401(k) matching and various insurance plans.

Qualifications

• 2+ years of experience in career centers or development services.
• 1+ year experience with unemployed or underemployed individuals.
• Knowledge of workforce program requirements for compliance.

Responsibilities

• Provide guidance and support to Career Advisors and staff.
• Support daily office operations and workflow coordination.
• Maintain a reduced caseload of participants, delivering coaching.

Skills

Public speaking

Detail-oriented

Excellent communication skills

Time management

Education

Associate's degree or higher

Tools

Google Office Suite

CalJOBS

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country.

Title: Team Lead

Reports To: Project Director

Location: Marin County, CA

Employment Type: Full‑Time, Non‑Exempt Employee

Responsibilities

• Staff Leadership & Support
  • Provide day‑to‑day guidance and support to Career Advisors and office staff
  • Assist with onboarding and training of new employees
  • Reinforce policies, procedures, and service delivery expectations
  • Provide coaching on case management, documentation, and customer service
  • Help identify staff training needs and operational challenges
• Office Oversight
  • Support daily office operations and workflow coordination
  • Assist with office scheduling and coverage coordination
  • Address routine participant escalations and office concerns
  • Ensure a professional and customer‑focused office environment
  • Communicate office needs/issues to leadership
  • Periodically provide coverage at different locations as needed
  • Approach each day and task with a "ZAG" mindset
  • Other duties and projects as needed
• Program Quality & Compliance
  • Support file reviews and quality assurance activities
  • Monitor case notes, activity tracking, and service documentation
  • Reinforce compliance with WIOA, CalJOBS, and local board policies
  • Support corrective action follow‑up and continuous improvement efforts
• Direct Participant Services
  • Maintain a reduced caseload of participants
  • Deliver career coaching, assessments, and employment services
  • Support training and supportive service coordination
  • Assist participants with barriers to employment
• Community Engagement
  • Support outreach and recruitment activities
  • Maintain relationships with local partners and referral agencies
  • Represent the program at community meetings/events as assigned

Qualifications

• Associate’s degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail‑oriented to meet program requirements
• Knowledge of local community colleges, partners, and private training opportunities
• Knowledgeable about workforce program requirements for compliance, policy development, and workflow processes
• Computer literate with proficiency in Google Office Suite, training platforms, and case management or customer relationship software such as CalJOBS
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A valid driver’s license

Preferred Skills / Knowledge

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Benefits

• 401(k) with generous employer match
• Medical, dental, and vision insurance with employee‑sponsored HSA on qualifying plans
• Disability insurance
• Supplemental insurance
• Paid holidays and paid time off, accrued

Compensation

Salary: $70,000 - $73,000 per year

Employment Type

Full‑Time, Non‑Exempt

EEO Statement

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirement

Employment is contingent upon successful completion of a background check including criminal, prior employment, and education verification. Failure to satisfactorily complete the check may affect application status or continued employment.