Program Manager

Career-Team-36cf2150; Hyattsville (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Career Team is seeking a Program Director to lead staff and oversee the administration, programs, and strategic plan. The role requires coordinating cross-functional teams and ensuring quality service delivery to job seekers.

This on-site position emphasizes Workforce Innovation and Opportunity Act strategy, contract compliance, budget oversight, coaching, and performance management to achieve measurable outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience (Masters/MBA preferred).
• 3-5 years of operational leadership and management experience with knowledge of WIOA contracts/programs preferred.
• Strong emotional intelligence and ability to lead a team with different working styles.
• Ability to thrive in a fast-paced environment while maintaining confidentiality.
• Knowledge about the local region and relevant partners (preferred).
• Experience in planning and organizing work standards, processes, and references.
• Sharp attention to detail with strong organizational, analytical, research and critical thinking skills.
• Ability to meet deadlines and work under pressure, including the ability to perform a high volume of work with speed and accuracy.

Responsibilities

• Ensure compliance with contract requirements and policies; monitor programs.
• Focus on budget management and performance metrics; coach front-line staff.
• Coordinate policy planning and continuous improvement initiatives for customer satisfaction.
• Assist with recruiting and maintaining workforce development talent.
• Develop strategies to emphasize performance objectives in daily operations.
• Plan and implement policies and procedures and a quality management model.
• Complete required documentation and reports accurately and on time.
• Serve as primary local contact and contract liaison for the funding source.
• Lead a team to execute program initiatives and support employee growth.
• Conduct regular coaching sessions and annual performance evaluations.
• Approach each day with a proactive mindset and adaptability.
• Perform other duties and projects as needed.

Skills

Operational leadership

Team leadership

WIOA knowledge

Budget management

Policy compliance

Plan & organize

Confidentiality

Deadline pressure

Education

Bachelor's degree or equivalent combination of education and experience

Masters or MBA preferred

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is looking to hire a Program Director who will be responsible for managing and supervising staff, and overseeing the administration, programs, and strategic plan. The Program Director will oversee all aspects of the Workforce Innovation and Opportunity Act (WIOA) Title 1, Adult, Dislocated Worker, and Youth including plans, implements, administers, and evaluates projects and activities necessary to ensure programmatic performance and compliance standards are met. In this role, the incumbent will practice working knowledge in Workforce Development protocols, which include a basic understanding of the field, core programs, and business plans. As a leader and member of the Corporate Management Team the Executive Director is accountable for ensuring quality and integrity across Workforce functions.

The Program Director is an integral part of our team and will assist us with our mission of accelerating the human condition! This is an on-site role.

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• supplemental insurance;
• paid holidays and paid time off, offered on an accrual basis.
• Ensure compliance with contract requirements, including the adherence to policies and procedures and program monitoring;
• Focus on budget management by remaining cognizant of expenditure rates and ensuring everything is on track without disallowed costs, driving metrics and performance, providing support and coaching to front line staff and creating service delivery plans for projects;
• Coordinate the planning and implementation of policies and procedures for continuous improvement and customer satisfaction;
• Assist with recruiting and maintaining the best workforce development talent;
• Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff;
• Responsible for the planning and implementation of policies and procedures and a quality management model for continuous improvement and customer satisfaction
• Accurate and thorough completion of required documentation and reports;
• Serve as the primary local contact and contract liaison for the funding source;
• Lead a team of high functioning employees to execute the program initiatives while supporting employee growth;
• Conduct regular coaching sessions and annual performance evaluations of the team;
• Approach each day and task with a ZAG mindset;
• Other duties and projects as needed.

To Qualify For This Role, The Ideal Qualifications Include:

• A Bachelor's degree or an equivalent combination of education and experience; Masters or MBA Preferred;
• 3-5 years of operational leadership and management experience with knowledge of WIOA contracts/programs preferred;
• Strong emotional intelligence and ability to lead a team with different working styles.
• The ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient maintain a high-level of confidentiality;
• Knowledge about the local region and relevant partners (preferred)
• Experience in planning and organizing work standards, processes, and references;
• Sharp attention to detail with strong organizational, analytical, research and critical thinking skills’;
• The capability to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism;
• The ability to maintain confidentiality at all times, handle personnel matters