Winter Guest Experience Specialist

Boyne Resorts; Carrabassett Valley (ME); Vor Ort; USD 24.000 - 25.000; Vollzeit

Benefits dieser Stelle

Free lift pass

Discounts at resort F&B

Discounted lessons and rentals

Discounted partner passes

Zusammenfassung

Sugarloaf Mountain Corporation in Carrabassett Valley is hiring Resort Services Representatives for the winter season. You’ll greet guests, answer questions, solve problems, and help ensure a great Sugarloaf experience from start to finish.

Starting wages are $17.50 to $18.50 per hour. Weekend and holiday availability is required. We value friendly, calm, caring team players who communicate well and go above and beyond for guests.

Qualifikationen

• Must be 18+ with a high school diploma or equivalent.
• Excellent guest service and strong communication skills.
• Calm, patient, and professional in busy guest environments.
• Willingness to work weekends and holidays during winter season.

Aufgaben

• Welcome guests with a friendly, positive and professional approach.
• Develop knowledge of Sugarloaf policies, products and services.
• Familiarize with the Ticket Promotion Manual to answer questions.
• Listen to guests’ needs and provide personalized assistance.
• Help guests find resolutions within guidelines and supervisor direction.
• Handle difficult situations with patience, empathy and professionalism.
• Process guest transactions accurately using the POS system.

Kenntnisse

Friendly demeanor

Communication skills

Calm under pressure

Team player

Guest service focus

Ausbildung

HS diploma

Tools

POS system

Jobbeschreibung

Sugarloaf Mountain Corporation in Carrabassett Valley is hiring Resort Services Representatives for the winter season. You’ll greet guests, answer questions, solve problems, and help ensure a great Sugarloaf experience from start to finish.

Starting wages are $17.50 to $18.50 per hour. Weekend and holiday availability is required. We value friendly, calm, caring team players who communicate well and go above and beyond for guests.