Winter Resort Guest Experience Specialist (Free Lift Pass)

Sugarloaf; Carrabassett Valley (ME); Presencial; USD 23 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free lift pass for skiing and riding

Discounts at resort F&B and retail

Discounted lessons and rentals

Access to Nordic trails

Discounted passes at partner resorts

Resumo da oferta

Sugarloaf is seeking Resort Services Representatives for the winter season to provide friendly, face-to-face service to guests. Starting wages are anticipated at $17.50 to $18.50 per hour, with a supportive team and positive work environment.

Role requires a calm, caring approach, strong communication, and teamwork to help guests have a memorable Sugarloaf experience. Weekend and holiday availability is essential during the winter season.

Qualificações

• Must be at least 18 years old with a high school diploma or equivalent.
• Experience delivering excellent guest service in a fast-paced environment is a plus.
• Willingness to work weekends and holidays during the winter season.

Responsabilidades

• Welcome guests with a friendly, positive and professional approach.
• Develop knowledge of Sugarloaf’s policies, products and services to assist guests.
• Answer questions using the annual Ticket Promotion Manual for up-to-date information.
• Listen to guests’ needs and provide thoughtful, personalized assistance.
• Help guests resolve concerns within guidelines and manager direction.
• Handle transactions accurately using the POS system.

Conhecimentos

Guest service

Communication

Interpersonal skills

Teamwork

Calm under pressure

Adaptability

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

Sugarloaf is seeking Resort Services Representatives for the winter season to provide friendly, face-to-face service to guests. Starting wages are anticipated at $17.50 to $18.50 per hour, with a supportive team and positive work environment.

Role requires a calm, caring approach, strong communication, and teamwork to help guests have a memorable Sugarloaf experience. Weekend and holiday availability is essential during the winter season.