Sugarloaf Resort Services Representative

Sugarloaf Mountain Corporation; Carrabassett Valley (ME); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Free lift pass

Discounts at resort F&B

Discounted lessons and rentals

Discounted partner passes

Job summary

Sugarloaf Mountain Corporation in Carrabassett Valley is hiring Resort Services Representatives for the winter season. You’ll greet guests, answer questions, solve problems, and help ensure a great Sugarloaf experience from start to finish.

Starting wages are $17.50 to $18.50 per hour. Weekend and holiday availability is required. We value friendly, calm, caring team players who communicate well and go above and beyond for guests.

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Excellent guest service and strong communication skills.
• Calm, patient, and professional in busy guest environments.
• Willingness to work weekends and holidays during winter season.

Responsibilities

• Welcome guests with a friendly, positive and professional approach.
• Develop knowledge of Sugarloaf policies, products and services.
• Familiarize with the Ticket Promotion Manual to answer questions.
• Listen to guests’ needs and provide personalized assistance.
• Help guests find resolutions within guidelines and supervisor direction.
• Handle difficult situations with patience, empathy and professionalism.
• Process guest transactions accurately using the POS system.

Skills

Friendly demeanor

Communication skills

Calm under pressure

Team player

Guest service focus

Education

HS diploma

Tools

POS system

Job description

Overview

Looking for a winter job where you can work with great people and make a difference for our guests? Join Sugarloaf’s Resort Services team.

Resort Services Representatives provide friendly, face-to-face service to our guests, helping answer questions, solve problems and create a great experience from start to finish. We are currently looking for both full time and part time team members in this role, starting wages are anticipated to begin at $17.50 to $18.50 per hour and come with great job perks.

We’re looking for people with a sense of humor, a calm and caring approach and a willingness to go above and beyond for our guests. You’ll be part of a supportive, caring team that enjoys working together and having fun. Many of our seasonal team members return year after year, creating a welcoming and positive team environment.

Responsibilities

• Welcome guests with a friendly, positive and professional approach, creating a great first impression and helping guests feel at home.


• Develop a strong working knowledge of Sugarloaf’s policies, products and services, to confidently assist and inform guests.


• Become familiar with and maintain knowledge of the annual Ticket Promotion Manual, using it as a resource to accurately answer guest questions and provide up-to-date information.


• Listen to guests’ needs, questions, and concerns and provide thoughtful, personalized assistance to help them make the most of their Sugarloaf experience.


• Assist guests in finding appropriate resolutions to concerns within established guidelines and manager direction.


• Handle challenging situations with patience, empathy, and professionalism, working to resolve concerns quickly and respectfully while maintaining a positive guest experience.


• Process guest transactions accurately and efficiently using the POS system, while maintaining accountability for all transactions.

Qualifications

The ideal candidate will

• be friendly, level-headed, dependable, and takes pride in providing excellent guest service.


• have excellent communication and interpersonal skills, with the ability to remain calm, patient, and professional when handling challenging guest situations.


• be comfortable thinking on their feet, following established procedures, and providing excellent service in a fast-paced, busy environment.


• be comfortable learning and accurately communicating detailed information about Sugarloaf’s products, policies, tickets, passes, promotions, and events.


• be committed to creating a welcoming, positive experience for every guest.


• be flexible and able to work effectively as part of a team.

Must be available to work weekends and holidays throughout the winter season and be a at least 18 years old with a high school diploma or equivalent.

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding


• Discounts at resort F&B and retail locations


• Discounted ski/snowboard lessons and rentals


• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location


• Discounted passes at other Boyne and partner resorts