Sugarloaf Resort Services Representative

Sugarloaf Mountain Corporation; Northern (KY); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Free lift pass

Food & Beverage discounts

Discounted ski lessons

Access to Nordic trails

Discounted partner resort passes

Job summary

Sugarloaf Mountain Corporation is looking for Resort Services Representatives to provide friendly, face-to-face service to guests. This role is full time or part time, with starting wages anticipated between $17.50 and $18.50 per hour, plus great job perks.

The ideal candidates will be friendly, dependable, and possess excellent guest service skills. Responsibilities include welcoming guests, answering questions, and processing transactions, all while contributing to a positive team environment.

Qualifications

• Must be friendly, level-headed, and dependable.
• Excellent communication and interpersonal skills required.
• Ability to remain calm and professional in challenging situations.
• Comfortable learning and communicating detailed information.
• Committed to creating a welcoming experience for every guest.
• Flexible and able to work as part of a team.

Responsibilities

• Welcome guests with a friendly and professional approach.
• Develop knowledge of Sugarloaf's policies and services.
• Answer guest questions using the Ticket Promotion Manual.
• Provide personalized assistance to enhance guest experiences.
• Resolve guest concerns quickly while maintaining positivity.
• Process guest transactions using the POS system.

Skills

Guest service

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Job description

Overview

Looking for a winter job where you can work with great people and make a difference for our guests? Join Sugarloaf’s Resort Services team. Resort Services Representatives provide friendly, face-to-face service to our guests, helping answer questions, solve problems and create a great experience from start to finish. We are currently looking for both full time and part time team members in this role, starting wages are anticipated to begin at $17.50 to $18.50 per hour and come with great job perks.

We’re looking for people with a sense of humor, a calm and caring approach and a willingness to go above and beyond for our guests. You’ll be part of a supportive, caring team that enjoys working together and having fun. Many of our seasonal team members return year after year, creating a welcoming and positive team environment.

Responsibilities

• Welcome guests with a friendly, positive and professional approach, creating a great first impression and helping guests feel at home.
• Develop a strong working knowledge of Sugarloaf’s policies, products and services, to confidently assist and inform guests.
• Become familiar with and maintain knowledge of the annual Ticket Promotion Manual, using it as a resource to accurately answer guest questions and provide up-to-date information.
• Listen to guests’ needs, questions, and concerns and provide thoughtful, personalized assistance to help them make the most of their Sugarloaf experience.
• Assist guests in finding appropriate resolutions to concerns within established guidelines and manager direction.
• Handle challenging situations with patience, empathy, and professionalism, working to resolve concerns quickly and respectfully while maintaining a positive guest experience.
• Process guest transactions accurately and efficiently using the POS system, while maintaining accountability for all transactions.

Qualifications

The ideal candidate will

• be friendly, level-headed, dependable, and takes pride in providing excellent guest service.
• have excellent communication and interpersonal skills, with the ability to remain calm, patient, and professional when handling challenging guest situations.
• be comfortable thinking on their feet, following established procedures, and providing excellent service in a fast-paced, busy environment.
• be comfortable learning and accurately communicating detailed information about Sugarloaf’s products, policies, tickets, passes, promotions, and events.
• be committed to creating a welcoming, positive experience for every guest.
• be flexible and able to work effectively as part of a team.

Must be available to work weekends and holidays throughout the winter season and be a t least 18 years old with a high school diploma or equivalent.

Sugarloaf Team Member Benefits include

• Free lift pass for skiing and/or riding
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts