Guest Experience Pro — Winter Resort Services

Boyne Resorts; Maine, United States, Northern America, Americas; Hybride; USD 24 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free lift pass

Food & Beverage discounts

Discounted ski lessons

Access to Nordic trails

Discounted partner resort passes

Résumé du poste

Sugarloaf Mountain Corporation is looking for Resort Services Representatives to provide friendly, face-to-face service to guests. This role is full time or part time, with starting wages anticipated between $17.50 and $18.50 per hour, plus great job perks.

The ideal candidates will be friendly, dependable, and possess excellent guest service skills. Responsibilities include welcoming guests, answering questions, and processing transactions, all while contributing to a positive team environment.

Qualifications

• Must be friendly, level-headed, and dependable.
• Excellent communication and interpersonal skills required.
• Ability to remain calm and professional in challenging situations.
• Comfortable learning and communicating detailed information.
• Committed to creating a welcoming experience for every guest.
• Flexible and able to work as part of a team.

Responsabilités

• Welcome guests with a friendly and professional approach.
• Develop knowledge of Sugarloaf's policies and services.
• Answer guest questions using the Ticket Promotion Manual.
• Provide personalized assistance to enhance guest experiences.
• Resolve guest concerns quickly while maintaining positivity.
• Process guest transactions using the POS system.

Connaissances

Guest service

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Formation

High school diploma or equivalent

Description du poste

Sugarloaf Mountain Corporation is looking for Resort Services Representatives to provide friendly, face-to-face service to guests. This role is full time or part time, with starting wages anticipated between $17.50 and $18.50 per hour, plus great job perks.

The ideal candidates will be friendly, dependable, and possess excellent guest service skills. Responsibilities include welcoming guests, answering questions, and processing transactions, all while contributing to a positive team environment.