Winter Resort Front Desk & Guest Services Pro

Boyne Resorts; Carrabassett Valley (ME); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Free lift pass

Discounts at resort F&B and retail

Discounted ski/snowboard lessons andr

Access to Nordic trails and discounted

Discounted passes at partner resorts

Zusammenfassung

Sugarloaf Mountain Corporation is seeking a Resort Front Desk Representative for the winter season in Carrabassett Valley, Maine. This full-time role supports guests, balances daily operations, and serves as the face of Sugarloaf Lodging.

Hourly wage is expected to start at $17–$19, with great resort discounts and perks. Responsibilities include reservations, account reconciliation, cash handling, and professional guest interactions across departments, with SOP adherence and accurate

Qualifikationen

• At least 6 months of customer service experience.
• Flexible evenings and weekends scheduling.
• Strong communication and telephone skills.
• Well-organized with ability to multitask.

Aufgaben

• Provide superior front desk service including reservations, quotes, and lodging packages; run reports as needed.
• Reconcile lodging accounts, process transactions, and prepare reports for departments and managers.
• Perform cash reconciliation, prepare bank deposits, apply payments to accounts.
• Interact professionally with guests, owners, and other resort departments.
• Operate the switchboard to answer questions and transfer calls to expedite service.
• Follow Standard Operating Procedures (SOPs) meticulously.
• Provide detailed communication of all guest interactions.

Kenntnisse

Customer service

Communication skills

Multitasking

Telephone communication

Organization

Jobbeschreibung

Sugarloaf Mountain Corporation is seeking a Resort Front Desk Representative for the winter season in Carrabassett Valley, Maine. This full-time role supports guests, balances daily operations, and serves as the face of Sugarloaf Lodging.

Hourly wage is expected to start at $17–$19, with great resort discounts and perks. Responsibilities include reservations, account reconciliation, cash handling, and professional guest interactions across departments, with SOP adherence and accurate