Wine Store Cashier & Customer Experience Specialist

Total Wine & More; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans

401(k)

Pet insurance

Tuition assistance

Job summary

Total Wine & More is seeking a Front End Team Member to deliver fast, friendly service and handle transactions in a busy store. You will greet customers, answer questions, and promote loyalty programs while maintaining knowledge of promotions and product offerings.

Candidates should be 21+ with 1–3 years retail experience, comfortable with POS systems, and able to work evenings/weekends. Training provided, benefits available, and a supportive team environment.

Qualifications

• Strong customer service mindset and ability to engage with customers.
• Team-oriented with willingness to help across store functions.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Process sales transactions accurately and efficiently.
• Greet customers and promote loyalty programs.
• Build product knowledge through training on wine, spirits, and beer.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Uphold store safety and cleanliness standards.
• Comply with laws and regulations related to alcohol sales.

Skills

Customer service

Team player

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Front End Team Member to deliver fast, friendly service and handle transactions in a busy store. You will greet customers, answer questions, and promote loyalty programs while maintaining knowledge of promotions and product offerings.

Candidates should be 21+ with 1–3 years retail experience, comfortable with POS systems, and able to work evenings/weekends. Training provided, benefits available, and a supportive team environment.