Wine & Spirits Store Lead — Service & Sales

Total Wine & More; Folsom (CA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, 
d

401(k)

Job summary

Total Wine & More in California is seeking a Supervisor to support store operations and develop a sales and service culture around a distinctive world of adult beverages for our customers. You will lead service, merchandising, and front-end operations, with reporting to the store management team.

The role requires 1–3 years in retail supervision, strong interpersonal skills, coaching peers, and familiarity with POS and inventory software.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

Flexibility with schedule

Adaptability

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in California is seeking a Supervisor to support store operations and develop a sales and service culture around a distinctive world of adult beverages for our customers. You will lead service, merchandising, and front-end operations, with reporting to the store management team.

The role requires 1–3 years in retail supervision, strong interpersonal skills, coaching peers, and familiarity with POS and inventory software.