Wine & Spirits Sales Lead — Elevate Service & Growth

California Fine Wine & Spirits LLC; Fresno (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Job summary

Total Wine & More is seeking a Supervisor to support store operations, develop a sales and service culture, and deliver best-in-class service for customers in Fresno. You will supervise team members, assist training, and help maintain a safe, compliant, and inviting store atmosphere.

You will resolve customer issues, coach peers, manage front-end operations, and contribute to KPIs. The role requires 1–3 years in retail with at least 1 year in supervision, strong interpersonal skills, and

Qualifications

• 1-3 years of experience, 1+ year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.
• Physical requirements: able to lift up to 50 lbs and be on feet for long periods.

Responsibilities

• Supervise team members and support training and development.
• Support store operations and build a sales and service culture.
• Ensure adherence to laws/regulations and maintain safety and cleanliness.
• Resolve customer issues and drive KPIs through excellent service.

Skills

Supervisory experience

Customer service

POS systems

Inventory management

Interpersonal skills

Flexible schedule

Job description

Total Wine & More is seeking a Supervisor to support store operations, develop a sales and service culture, and deliver best-in-class service for customers in Fresno. You will supervise team members, assist training, and help maintain a safe, compliant, and inviting store atmosphere.

You will resolve customer issues, coach peers, manage front-end operations, and contribute to KPIs. The role requires 1–3 years in retail with at least 1 year in supervision, strong interpersonal skills, and