Wine & Spirits Sales Associate: Customer Experience Pro

Indiana Fine Wine & Spirits LLC; Noblesville (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Tuition assistance

Job summary

Total Wine & More is seeking Store Team Members to provide outstanding customer service, drive sales, and assist with merchandising and curbside delivery. Roles include engaging customers, learning product knowledge, and maintaining a safe store environment.

Responsibilities cover stock, signage, promotions, and adherence to alcohol regulations, with a flexible schedule including evenings and weekends. Competitive benefits and extensive training accompany the opportunity.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience.
• 1+ years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Provide service and drive sales by engaging with customers and advising them on products.
• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities as assigned and perform other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking Store Team Members to provide outstanding customer service, drive sales, and assist with merchandising and curbside delivery. Roles include engaging customers, learning product knowledge, and maintaining a safe store environment.

Responsibilities cover stock, signage, promotions, and adherence to alcohol regulations, with a flexible schedule including evenings and weekends. Competitive benefits and extensive training accompany the opportunity.