Wine & Spirits Merchandiser & Customer Experience

Total Wine & More; Cary (NC); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans (medical, dental, &/

401(k) and other savings benefits

Disability & life insurance

Job summary

Total Wine & More is seeking a store team member to support inventory, curbside and delivery services, and provide a personalized customer experience. You will learn wine, spirits and beer products, stay informed on promotions, and help maintain a safe, compliant store environment.

The role emphasizes teamwork, flexibility in scheduling, and dedication to excellent service, with opportunities for growth through training and benefits support.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in retail preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services
• Participate in wine, spirits, and beer training to build product knowledge
• Maintain knowledge of advertisements, promotions, and loyalty programs
• Maintain safety and cleanliness standards across the store
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Complete cross-functional responsibilities and other duties as assigned

Skills

Customer service

Flexible scheduling

Communication skills

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Total Wine & More is seeking a store team member to support inventory, curbside and delivery services, and provide a personalized customer experience. You will learn wine, spirits and beer products, stay informed on promotions, and help maintain a safe, compliant store environment.

The role emphasizes teamwork, flexibility in scheduling, and dedication to excellent service, with opportunities for growth through training and benefits support.