Wine Shop Supervisor & Customer Experience Leader

Total Wine & More; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Job summary

Total Wine & More in Orlando, FL is seeking a Supervisor to assist the management team in growing our brand, supporting store operations, and building a sales and service culture that delivers best-in-class service for our customers. Internally, you will be referred to as Supervisor and report to the store management team.

You will lead by example, coach teammates, ensure compliance with alcohol regulations, manage training, and help meet performance metrics while providing a welcoming,

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years retail experience with supervisory responsibilities.
• Strong interpersonal skills and customer service mindset.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Support service team, merchandising and front-end operations while driving sales.
• Deliver outstanding customer service and resolve issues.
• Supervise team members and support their training and development.
• Ensure compliance with alcohol laws and maintain a safe store environment.
• Maintain store safety and cleanliness standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Orlando, FL is seeking a Supervisor to assist the management team in growing our brand, supporting store operations, and building a sales and service culture that delivers best-in-class service for our customers. Internally, you will be referred to as Supervisor and report to the store management team.

You will lead by example, coach teammates, ensure compliance with alcohol regulations, manage training, and help meet performance metrics while providing a welcoming,