Wine Retail Sales & Guest Experience Associate

BWM Biltmore Workforce Management; United States; On-site; USD 19,000 - 26,000; Part time

Job summary

Biltmore is looking for a Winery Retail Sales Assistant to deliver exceptional guest service and seamless retail operations. You will assist guests with selections, manage cash, and keep the shop clean and inviting, including maintaining samples and displays.

The role requires availability including evenings and weekends, with an average of 20 hours per week. Prior retail or guest service experience is preferred, and a background check may be required.

Qualifications

• High school diploma or GED required.
• Prior retail or guest service experience preferred (6 months+).
• Excellent guest relations and verbal communication skills.
• Basic math and cash register (POS) experience helpful.
• Commitment to world-class guest service.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests and ensure a memorable visit.
• Efficient handling of money and cash transactions.
• Open and close the retail shops as scheduled.
• Dust, tidy, and maintain an appealing shop appearance.
• Promote the Wine Club to guests and upsell where appropriate.
• Restock merchandise and maintain sample displays.

Skills

Guest service

Cash handling

Retail operations

Teamwork

Communication

Education

High School Diploma or GED

Job description

Biltmore is looking for a Winery Retail Sales Assistant to deliver exceptional guest service and seamless retail operations. You will assist guests with selections, manage cash, and keep the shop clean and inviting, including maintaining samples and displays.

The role requires availability including evenings and weekends, with an average of 20 hours per week. Prior retail or guest service experience is preferred, and a background check may be required.