Winery Stockroom Worker I - Reserve

BWM Biltmore Workforce Management; United States; On-site; USD 22,000 - 28,000; Part time

Job summary

Biltmore is seeking a Winery Stockroom Worker I to stock wine and merchandise, manage inventory, and support the Retail team in a fast-paced setting. You will coordinate with the central warehouse, maintain displays, and assist guests with finding items and loading large purchases.

Responsibilities include processing deliveries, operating the POS, and keeping the stockroom organized while providing exceptional guest service. Weekend/evening availability is required.

Qualifications

• Experience in retail, inventory, or guest service preferred.
• Ability to perform basic math and use inventory/POS systems.
• Forklift certification or ability to obtain within the first year.

Responsibilities

• Stock items on the sales floor and stockroom throughout the day.
• Track inventory and displays to determine restocking needs.
• Ensure displays retain original look and setup.
• Process deliveries from Retail Central Warehouse & Wine Production.
• Answer radio calls and greet guests with service excellence.
• Assist guests with locating merchandise and with loading large items.
• Maintain stockroom cleanliness and bin organization.
• Operate POS and assist with bagging during busy times.
• Maintain wine stock levels on the retail floor.

Skills

Retail experience

Inventory control

Customer service

Forklift operation

Basic math

POS systems

Team player

Tools

POS systems

Inventory management systems

Forklift

Job description

Job Description The Winery Stockroom Worker I is responsible for stocking of wine and merchandise in a fast pace retail environment at the Winery including, but not limited to: stockroom inventory and floor/shelf displays, bin maintenance, liaising with the retail central warehouse and visual merchandising staff to ensure product is available; and working with the retail inventory control team to anticipate and forecast stock/inventory needs. The incumbent will also provide general support to the Retail team and Winery staff, and will help out with special projects, events, and activities as required.

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Reserve: A flexible, on-call position scheduled based on business needs and operational volume. Reserve employees typically work anywhere from 40-999 hours per year, depending on demand. Position generally works 2-4 days per week from 7am-3pm. Weekend and evening availability are required for this role.

Essential Job Duties:

• Stock items throughout the day to ensure that the sales floor is adequately stocked, utilizing pull sheets from the prior day's sales.
• Tracks inventory and displays throughout the day to determine restocking needs.
• Ensures items are properly displayed and maintains the original intent and look of all displays.
• Processes and distributes wine and merchandise deliveries from the Retail Central Warehouse & Wine Production.
• Promptly answers radio calls throughout the day from the sales floor.
• Exhibits proper phone/radio etiquette as outlined in the retail orientation guidelines.
• Provides an exceptional guest service experience for each guest.
• Offers assistance as needed to guests with locating merchandise.
• Offers assistance to guests as needed with transportation and loading of large items to their vehicle.
• Executes stockroom bin maintenance following the guidance of the Stockroom Supervisor.
• Maintains a daily schedule of cleaning and organizing the stockroom to maintain neatness in the area.
• Maintains and prepares food & drink samples for the Winery and other Retail Outlets.
• Operates POS and assists Winery Retail Assistants with bagging & wrapping when additional guest service is required at registers.
• Maintains adequate wine stock levels on the Retail Floor through restocking shelves and replenishing cases.
• Maintains a positive, cooperative, and professional attitude at all times.

Additional Duties:

• Assist with daily opening and closing responsibilities as needed.
• Operate the forklift to transport pallets of wine as needed.
• Offer any other support and assistance as determined by the Manager or Supervisor.

Qualifications:

• Previous retail, inventory, and/or customer service experience strongly preferred. The ideal candidate will have had at least (6) months of prior retail inventory or guest service experience in an upscale/luxury setting.
• Exceptional guest relations and verbal and written communication skills.
• Basic math skills and the ability to operate inventory management systems and point of sale (POS) systems. Previous experience with inventory control procedures, loss/shrinkage practices, and/or merchandising delivery protocols preferred.
• Demonstrated commitment to providing world-class guest service.
• Ability to work effectively in a fast-paced, guest service environment as part of a team.
• Ability to anticipate guest needs, be proactive, and take initiative where appropriate.
• Ability to exercise good judgment and multitask. Should be comfortable with creative problem-solving.
• Forklift certification, or the ability to obtain forklift certification within the first year, is required. Annual recertification required.

Physical Requirements:

• Ability to lift, carry, push/pull between 50-100 lbs. daily
• Standing, stooping, bending, kneeling, reaching overhead, and down below for long periods of time
• Ability to work in a fast-paced environment.
• Agility, stamina, accurate vision, and hearing
• Ability to climb stairs and ladders as needed.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

Please note: An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.