Wine Retail Lead: Guest Experience & Sales Champion

BWM Biltmore Workforce Management; Asheville (NC); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

The Biltmore Company is seeking a Retail Lead Associate for the Carriage House shops. You will deliver exceptional guest service, drive sales, and ensure accurate POS operations while supporting opening and closing duties.

You will mentor new hires, monitor guest flow, coordinate with supervisors, and help maintain inventory and merchandising. A strong focus on up-selling and cross-selling, plus outstanding communication, is essential to success in this role.

Qualifikationen

• High school diploma strongly preferred. Additional education or training desired. Ability to learn quickly and achieve proficiency across assigned operational areas.
• At least one (1) year of related guest service experience; equivalent combination of education/experience considered.
• Demonstrated commitment to world class internal/external guest service; leadership skills a plus.
• Ability to quickly acquire knowledge of Biltmore's products/services, history, processes, protocols, systems, and organizational structure.
• Outstanding interpersonal and communication skills; pro actively and genuinely engages with guests; conveys information clearly/concisely; strong public speaking skills a plus; active listening skills a must; solid guest service recovery skills a must.
• Exercises good judgment; anticipates, troubleshoots; prioritizes work, adapts, multi-tasks, and is flexible.
• Strong time management, planning, organizational skills.
• Represents Biltmore's brand and core values at all times.

Aufgaben

• Provides an exceptional guest service experience for each guest and assures total guest satisfaction with estate shopping experiences.
• Develops proficiency and accuracy in all POS register operations.
• Maintains an expanded sales focus with emphasis on up-selling and cross-selling.
• Monitors and replenishes merchandise levels throughout the day and assists with inventory control.
• Assists supervisor with floor coverage based on guest flow throughout the day, answering radio calls, managing break schedules and positively interacting with guests.
• Assumes the responsibility of an "Authorized Approver" for merchandise returns and voids.
• Creates purchase orders for outside vendors (Coke, Wine, Beer, Plants, etc.).
• Provides consistent and effective delivery of our Retail OJT to all new hires.
• Orders staff uniforms and maintains dress code standards throughout the shop.
• Assists with opening and closing retail shops as directed by supervisor to include lights on/off, setting up/shutting down the food and wine sampling areas, unlocking/locking doors and end of day reports.
• Performs cleaning of shops with consistency and assists with delegation of duties.
• Provides general support and assistance to the department, leadership and company as required.
• Additional Responsibilities: Assist supervisor and managers with orientation of new hires; Provide additional information to guests pertaining to their overall estate experience; Execution of various tasks as assigned by supervisors and managers; Communicates with confidence with supervisors and manager on employee issues.

Kenntnisse

Guest service

POS proficiency

Sales up-selling

Communication

Team collaboration

Ausbildung

High school diploma

Tools

POS system

Jobbeschreibung

The Biltmore Company is seeking a Retail Lead Associate for the Carriage House shops. You will deliver exceptional guest service, drive sales, and ensure accurate POS operations while supporting opening and closing duties.

You will mentor new hires, monitor guest flow, coordinate with supervisors, and help maintain inventory and merchandising. A strong focus on up-selling and cross-selling, plus outstanding communication, is essential to success in this role.