Wine Experience & Pairing Specialist

Kroger Co.; Torrance (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Kroger Co. in Torrance, CA is hiring a Wine Sales Associate to create an outstanding customer experience, assist with wine selections, and help meet department goals. You will maintain proper temperatures, respond to product questions, and collaborate on tastings and promotions.

The role requires 21+ and strong communication skills, with knowledge of wine varieties and trends. Join a team focused on safety, cleanliness and customer satisfaction.

Qualifications

• Second language (speaking, reading and/or writing).
• Knowledge of imported and domestic varieties, flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience.
• Second language (speaking, reading and/or writing).
• High school education or equivalent.
• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Pass wine test once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about.
• Inform customers of wine specials.
• Provide customers with products that they have requested.
• Recommend wine items to customers to ensure they get the products they want and need.
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts.
• Collaborate with store chef for wine tastings and other programs featuring wines.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Second language

Wine and beer knowledge

Retail experience

Communication skills

Basic math

Stress management

Food/wood pairing knowledge

Education

High school education or equivalent

Job description

Kroger Co. in Torrance, CA is hiring a Wine Sales Associate to create an outstanding customer experience, assist with wine selections, and help meet department goals. You will maintain proper temperatures, respond to product questions, and collaborate on tastings and promotions.

The role requires 21+ and strong communication skills, with knowledge of wine varieties and trends. Join a team focused on safety, cleanliness and customer satisfaction.