Beverage Sales & Customer Experience Specialist

The Kroger Co.; Gahanna (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Ohio is seeking a team member to deliver outstanding customer service in the Beer/Wine/Spirits department. You will assist customers, answer questions, maintain product knowledge, and help execute in-store promotions.

The role emphasizes safe, clean environments, accurate labeling, inventory, and adherence to safety programs while demonstrating Kroger's core values of respect and integrity.

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

21 years of age

Stress management

Effective communication

Basic math

Beer/Wine/Liquor experience

Product knowledge

Retail experience

Second language (optional)

Job description

The Kroger Co. in Ohio is seeking a team member to deliver outstanding customer service in the Beer/Wine/Spirits department. You will assist customers, answer questions, maintain product knowledge, and help execute in-store promotions.

The role emphasizes safe, clean environments, accurate labeling, inventory, and adherence to safety programs while demonstrating Kroger's core values of respect and integrity.