Wine Experience Specialist

Kroger Co.; Canton Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. is seeking a Wine Sales associate to enhance the customer experience in the wine department. You will help customers, answer questions, and promote wine specials while maintaining product knowledge and compliance with guidelines.

The role emphasizes pairing discussions with customers and collaboration with store chefs on tastings, with focus on safety and quality standards.

Qualifications

• Second language (speaking, reading and/or writing).
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience.
• High school education or equivalent.
• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Pass wine test once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Offer product samples, consistent with guidelines and laws.
• Inform customers of wine specials.
• Provide customers with products that they have requested.
• Recommend wine items to customers to ensure they get the products they want and need.
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts.
• Collaborate with store chef for wine tastings and other programs featuring wines.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Second language

Wine knowledge

Beer knowledge

Retail experience

Communication skills

Math skills

Customer service

Stress management

21+ age

Pass wine test

Education

High school diploma or equivalent

Job description

Kroger Co. is seeking a Wine Sales associate to enhance the customer experience in the wine department. You will help customers, answer questions, and promote wine specials while maintaining product knowledge and compliance with guidelines.

The role emphasizes pairing discussions with customers and collaboration with store chefs on tastings, with focus on safety and quality standards.