Wine Experience Specialist

The Kroger Co.; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. in Las Vegas, NV is seeking a wine department associate to create an outstanding customer experience through exceptional service.

You will help maintain a safe, clean store environment and assist management in achieving sales goals while upholding quality standards and Kroger’s Customer 1st strategy. You will promote wine knowledge, assist with tastings and pairings, and support associates in delivering exceptional service.

Qualifications

• Second language proficiency is beneficial.
• Knowledge of imported and domestic wine varieties and flavor profiles.
• Experience with wine and beer is preferred.
• Retail experience and ability to work in a fast-paced environment.
• Strong communication and math skills for handling transactions.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers and answer questions about products.
• Know products well and suggest items to customers.
• Offer product samples in line with guidelines and laws.
• Inform customers of wine specials and availability.
• Provide customers with requested products and assist with selections.
• Recommend wine items to meet customers' needs.
• Assist with wine pairings and related items like meat and cheese.
• Collaborate with store chef for wine tastings and programs.
• Stay current with ads, promotions, and seasonal items.
• Maintain proper temperatures in cases and coolers; log temperatures.

Skills

Second language

Wine knowledge

Retail experience

Customer service

Effective communication

Math skills

Education

High school diploma or equivalent

Job description

The Kroger Co. in Las Vegas, NV is seeking a wine department associate to create an outstanding customer experience through exceptional service.

You will help maintain a safe, clean store environment and assist management in achieving sales goals while upholding quality standards and Kroger’s Customer 1st strategy. You will promote wine knowledge, assist with tastings and pairings, and support associates in delivering exceptional service.