Wine Steward & Customer Experience Specialist

The Kroger Co.; Canton Charter Township (MI); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

The Kroger Co. in Michigan seeks a Wine Department Associate to deliver exceptional service and create a safe, welcoming shopping environment. You will assist in achieving department sales and profit goals and uphold QA standards while promoting the Customer 1st strategy.

You will develop product knowledge, suggest suitable items, and support wine tastings. Must be 21+, with experience in retail and a passion for wine and customer service.

Qualifikationen

• Second language required (speaking, reading and/or writing).
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience.
• Must be 21 years of age.

Aufgaben

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products in the department and respond to questions with suggestions.
• Offer product samples to help customers discover items in line with guidelines and laws.
• Inform customers of wine specials.
• Provide customers with products they've requested and recommend wine items.
• Assist with pairing wine and other items such as meat, cheeses, and desserts.
• Collaborate with store chef for wine tastings and programs featuring wines.
• Stay current with ads, promotions, and seasonal specials.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety by following procedures and reporting unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting needs.
• Notify management of accidents, risks, or unlawful activity.

Kenntnisse

Second language

Effective communication

Knowledge of basic math

Ausbildung

High school education or equivalent

Jobbeschreibung

The Kroger Co. in Michigan seeks a Wine Department Associate to deliver exceptional service and create a safe, welcoming shopping environment. You will assist in achieving department sales and profit goals and uphold QA standards while promoting the Customer 1st strategy.

You will develop product knowledge, suggest suitable items, and support wine tastings. Must be 21+, with experience in retail and a passion for wine and customer service.