Wine Steward & Customer Experience Lead

Kroger Family of Companies; Anna (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Texas is seeking a customer-focused associate to provide exceptional service in a safe, clean store environment. You will engage customers, stock, merchandise, and assist with inventory while upholding the company’s values of respect, integrity, diversity, inclusion and safety.

The role involves moving merchandise, upselling items, following policies, and operating manual pallet-jacks and related equipment as part of daily store operations.

Qualifications

• Previous comparable experience.

Responsibilities

• Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers or other employees.
• Respond to customer’s questions and requests in a courteous and helpful way.
• Follow the established uniform and grooming policies.
• Follow all company policies and procedures.
• Understand and adhere to the shrink guidelines.
• Remove merchandise from the pallet and sorting into groups according to which area of the store it is stocked.
• Load merchandise onto carts to be placed on designated shelves, either in the back room or onto the sales floor for proper display.
• Follow merchandizing plan and guidelines to promote ad items.
• Engage and upsell product to customers.
• Conduct wine tasting and demo event according to company plan.
• Communicate and follow up with vendor to maintain proper inventory.
• Must be able to read codes on shelves and merchandise labels.
• Manually attach price labels to each item.
• Remove merchandise from the back room for stocking on sales floor shelves and build special sales displays on the sales floor.
• Operate a manual pallet-jack.
• Operate the powered pallet stacker or "straddle stacker" (if over 18 years of age).
• Check a price, this requires knowing the location of all items.
• Take trash to dumpster.
• Operate the baler (if at least 18 years old).
• Sweep and/or mop spills, etc.
• Climb a ladder, as much as 10 ft. above floor level to hang signs, change light bulbs, etc.
• Help prepare for inventory.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger Family of Companies in Texas is seeking a customer-focused associate to provide exceptional service in a safe, clean store environment. You will engage customers, stock, merchandise, and assist with inventory while upholding the company’s values of respect, integrity, diversity, inclusion and safety.

The role involves moving merchandise, upselling items, following policies, and operating manual pallet-jacks and related equipment as part of daily store operations.