Wine Experience Host & Guest Engagement Specialist

Paylocity; Northern (KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

Foley Family Wines & Spirits is seeking a Hospitality Center Wine Educator to drive top line sales through hospitality center experiences, phone campaigns and events. The role requires enthusiasm, charisma, and a passion for wine, with strong people skills in a team setting.

Preferred candidates have winery tasting room experience, the ability to lift up to 42 lbs, and comfort with cash handling and POS systems. Weekend work and high standards for customer service are essential.

Qualifications

• Must be at least 21 years of age.
• Beginner/novice level wine knowledge and ability to execute experiences with appropriate supervision and training
• Must be able to lift 42 lbs.
• Proficiency with Microsoft Office Suite preferred
• POS experience preferred
• Commitment to excellence and high standards for hospitality and customer service
• Strong organizational, problem-solving, and analytical skills
• Must have a professional appearance and demeanor
• Ability to work Saturday and Sunday
• Two years hospitality and/or tasting room experience is preferred

Responsibilities

• Greet guests, answer general questions about the property while conducting memorable wine experiences
• Understand the brand story and have the communication skills to convey the story to guests
• Describe the wine club benefits and learn how to convert to memberships
• Support the team in daily duties including but not limited to restocking, cleaning, opening and closing duties
• Accurately handle routine purchase transactions which include operating cash register and accounting of daily sales processes
• Book guest and member experiences via phone or email for all tasting room experiences, gathering necessary billing and contact information
• Assist with hospitality special events as needed
• Acquire and maintain thorough knowledge of winery and wine portfolio
• Prepare cheese plates and other food accompaniments
• Prepare for tasting experience and conduct tasting experience clean-up
• Assist customers with the carry out of purchases to their vehicles when necessary
• Receive and restock wine and/or merchandise as needed

Job description

Foley Family Wines & Spirits is seeking a Hospitality Center Wine Educator to drive top line sales through hospitality center experiences, phone campaigns and events. The role requires enthusiasm, charisma, and a passion for wine, with strong people skills in a team setting.

Preferred candidates have winery tasting room experience, the ability to lift up to 42 lbs, and comfort with cash handling and POS systems. Weekend work and high standards for customer service are essential.