Wine Educator & Guest Experience Host

Foley Family Wines Inc; Napa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Foley Family Wines Inc. in Napa, CA seeks a Hospitality Center Wine Educator to drive top-line revenue through hospitality center sales, phone campaigns and events. You will welcome guests, share the brand story and deliver memorable wine experiences.

The role requires enthusiasm, charisma and a genuine passion for wine. Prior winery tasting room experience is preferred; you must be able to work weekends and lift up to 42 lbs while upholding the highest standards of hospitality.

Qualifications

• Must be at least 21 years of age.
• Beginner/novice level wine knowledge and ability to execute experiences with appropriate supervision and training.
• Must be able to lift 42 lbs.
• Proficiency with Microsoft Office Suite preferred.
• POS experience preferred.
• Commitment to excellence and high standards for hospitality and customer service.
• Strong organizational, problem-solving, and analytical skills.
• Must have a professional appearance and demeanor.
• Ability to work Saturday and Sunday.
• Two years hospitality and/or tasting room experience is preferred.

Responsibilities

• Greet guests, answer general questions about the property while conducting memorable wine experiences.
• Understand the brand story and have the communication skills to convey the story to guests.
• Describe the wine club benefits and learn how to convert to memberships.
• Support the team in daily duties including but not limited to restocking, cleaning, opening and closing duties.
• Accurately handle routine purchase transactions which include operating cash register and accounting of daily sales processes.
• Book guest and member experiences via phone or email for all tasting room experiences, gathering necessary billing and contact information.
• Assist with hospitality special events as needed.
• Acquire and maintain thorough knowledge of winery and wine portfolio.
• Prepare cheese plates and other food accompaniments.
• Prepare for tasting experience and conduct tasting experience clean-up.
• Assist customers with the carry out of purchases to their vehicles when necessary.
• Receive and restock wine and/or merchandise as needed.

Skills

Wine tasting

Customer service

Communication

Teamwork

Organizational skills

POS experience

Tools

Microsoft Office Suite

POS system

Job description

Foley Family Wines Inc. in Napa, CA seeks a Hospitality Center Wine Educator to drive top-line revenue through hospitality center sales, phone campaigns and events. You will welcome guests, share the brand story and deliver memorable wine experiences.

The role requires enthusiasm, charisma and a genuine passion for wine. Prior winery tasting room experience is preferred; you must be able to work weekends and lift up to 42 lbs while upholding the highest standards of hospitality.