Wine Country Hospitality Lead – Guest Experience & Sales

Tasting Room Expo; Napa (CA); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health benefits

Shared tips

Zusammenfassung

Artesa Winery in Napa Valley is seeking a warm Hospitality Lead to deliver exceptional guest experiences in our winery setting. You will balance outstanding service with wine sales, reservations, and concierge support, guiding daily hospitality operations with a proactive, professional demeanor.

The role emphasizes guest-centric service, team collaboration, and ongoing customer engagement to create memorable winery visits for guests from around the world.

Qualifikationen

• Previous experience in hospitality, wine service, tasting rooms, or luxury guest services.
• Strong communication and customer service skills.
• Interest in wine and Napa Valley region.

Aufgaben

• Welcome guests warmly, create a positive first impression, and ensure guests feel valued during their visit.
• Promote and sell wines by sharing knowledge and offering personalized recommendations.
• Manage and coordinate reservations, confirm details, and assist with guest flow.
• Provide winery recommendations and local dining options to enhance the Napa experience.
• Support daily tasting room operations and maintain a polished, guest-ready environment.
• Build rapport with guests, anticipate needs, and resolve concerns professionally.
• Collaborate with hospitality, wine, and operations teams to maintain service standards.
• Identify opportunities to increase guest satisfaction and sales while staying guest-focused.

Kenntnisse

Hospitality experience

Wine sales

Guest service

Communication

Organization

Jobbeschreibung

Artesa Winery in Napa Valley is seeking a warm Hospitality Lead to deliver exceptional guest experiences in our winery setting. You will balance outstanding service with wine sales, reservations, and concierge support, guiding daily hospitality operations with a proactive, professional demeanor.

The role emphasizes guest-centric service, team collaboration, and ongoing customer engagement to create memorable winery visits for guests from around the world.