HOSPITALITY LEAD

Tasting Room Expo; Napa (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Shared tips

Job summary

Artesa Winery in Napa Valley is seeking a warm Hospitality Lead to deliver exceptional guest experiences in our winery setting. You will balance outstanding service with wine sales, reservations, and concierge support, guiding daily hospitality operations with a proactive, professional demeanor.

The role emphasizes guest-centric service, team collaboration, and ongoing customer engagement to create memorable winery visits for guests from around the world.

Qualifications

• Previous experience in hospitality, wine service, tasting rooms, or luxury guest services.
• Strong communication and customer service skills.
• Interest in wine and Napa Valley region.

Responsibilities

• Welcome guests warmly, create a positive first impression, and ensure guests feel valued during their visit.
• Promote and sell wines by sharing knowledge and offering personalized recommendations.
• Manage and coordinate reservations, confirm details, and assist with guest flow.
• Provide winery recommendations and local dining options to enhance the Napa experience.
• Support daily tasting room operations and maintain a polished, guest-ready environment.
• Build rapport with guests, anticipate needs, and resolve concerns professionally.
• Collaborate with hospitality, wine, and operations teams to maintain service standards.
• Identify opportunities to increase guest satisfaction and sales while staying guest-focused.

Skills

Hospitality experience

Wine sales

Guest service

Communication

Organization

Job description

Position: Hospitality Lead

Employment Type: Full-Time

Schedule: Five days per week

Compensation: $23 per hour, plus shared tips

Benefits: Health and medical benefits

About the Role

Artesa Winery is seeking a warm, professional, and service-oriented Hospitality Lead to deliver an exceptional guest experience in our beautiful winery setting. This role is ideal for someone passionate about hospitality, wine, and creating memorable experiences for guests from around the world.

The Hospitality Lead will be a key point of contact for guests, providing a welcoming first impression, supporting wine sales, coordinating reservations, and assisting with concierge services. The ideal candidate is organized, personable, proactive, and able to balance outstanding customer service with sales and daily hospitality operations.

Key Responsibilities

• Guest Experience & Customer Greetings: Welcome guests warmly upon arrival, create a positive first impression, and ensure every guest feels valued and well cared for throughout their visit.
• Wine Sales & Education: Promote and sell wines by sharing knowledge of Artesa's wine portfolio, making personalized recommendations, and helping guests discover wines that match their preferences.
• Reservations & Guest Coordination: Manage and coordinate reservations, confirm guest details, communicate scheduling updates, and help ensure smooth and efficient guest flow.
• Concierge Services: Assist guests with winery recommendations, local dining options, transportation information, and other personalized requests to enhance their Napa Valley experience.
• Hospitality Operations: Support daily tasting room operations, maintain a polished and welcoming environment, and ensure hospitality areas are organized and guest-ready.
• Guest Relationships: Build rapport with guests, anticipate their needs, respond to questions, and resolve concerns with professionalism and care.
• Team Collaboration: Work closely with the hospitality, wine, and operations teams to maintain excellent service standards and support the winery's overall goals.
• Sales & Service Excellence: Identify opportunities to enhance the guest experience, encourage wine purchases, and contribute to sales goals while maintaining an authentic, guest-focused approach.

Qualifications

• Previous experience in hospitality, wine service, tasting rooms, luxury guest services, or customer-facing roles preferred.
• Strong communication, interpersonal, and customer service skills.
• Interest in wine and enthusiasm for learning about wine, winemaking, and the Napa Valley wine region.
• Excellent organizational skills and attention to detail, particularly when managing reservations and guest requests.
• Professional, welcoming, and confident demeanor.
• Ability to multitask in a fast-paced environment while maintaining a high standard of service.
• Reliable, flexible, and comfortable working weekends and holidays as scheduled.
• Ability to work collaboratively while taking initiative and demonstrating leadership.

Compensation & Benefits

• $22-$25
• Shared tips
• Full-time employment, five days per week
• Health and medical benefits

Opportunity to grow professionally in a distinguished winery hospitality environment

What Success Looks Like

The successful Hospitality Lead creates memorable guest experiences, supports strong wine sales, keeps reservations and guest requests organized, and represents Artesa Winery with warmth, professionalism, and attention to detail. This person understands that exceptional hospitality is about more than service—it is about creating a welcoming and memorable experience that guests will want to share and revisit.

Join Artesa Winery and help create exceptional wine country experiences for every guest.