Wine Club Server: Create Memorable Guest Experiences

Cooper's Hawk Winery and Restaurants; Florida; On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Dining discount

Wine discount

Monthly wine tastings for two

Medical, Dental, Vision

401k with company match

Paid time off

Early pay access

Wellness support

Wine education

Career growth plan

Referral bonuses

Job summary

Cooper’s Hawk Winery and Restaurants is seeking friendly servers who excel in hospitality and guest experience. You will guide guests through our menu, wine list, and Wine Club offerings while delivering efficient service in a fast-paced, upscale casual setting.

Join a team that values warm interactions, accurate POS usage, and adherence to SOPs to ensure every shift starts prepared and ends with a positive guest memory.

Qualifications

• At least 21 years of age and six months of server experience.
• Experience in full service or upscale casual dining preferred.
• Comfort speaking about food, wine, and our Wine Club program.
• A passion for hospitality and working as part of a team.
• Ability to multitask and stay calm in a fast-paced setting.
• Ability to lift 40 pounds and work on your feet up to 10 hours.
• Must be able to read, write, and understand English.
• Flexible availability, including weekends and some holidays.

Responsibilities

• Arrive on time, and in proper uniform standards.
• Know the menu, wine list, and steps of service.
• Use the POS system and handle payments with accuracy.
• Understand the benefits of Cooper’s Hawk Wine Club and its offerings.
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
• Jump in where needed to help the team.
• Serve food and drinks with speed and care.
• Follow legal guidelines for alcohol service.
• Take initiative to solve problems and support the guest experience.
• Anticipate the needs of guests and fellow team members.
• Communicate clearly with the Kitchen, Hosts, Runners, Bartenders, and Managers.
• Help the team stay coordinated and focused.
• Welcome every guest with warmth, use guests names, celebrate milestones.
• Answer questions and make recommendations that feel genuine.
• Use your Wine Club knowledge to educate the guest on its perks, and invite them to join our community of members.
• See the person, not just the task.
• Find small ways to delight the guests.
• Share the story of our Wine Club and invite guests to join.
• Introduce wine tastings and help guests enhance their experience.
• Let your personality shine & leave your signature on every interaction.

Skills

Server experience

Communication skills

Multitasking

English literacy

Teamwork

Flexible schedule

Tools

POS system

Job description

Cooper’s Hawk Winery and Restaurants is seeking friendly servers who excel in hospitality and guest experience. You will guide guests through our menu, wine list, and Wine Club offerings while delivering efficient service in a fast-paced, upscale casual setting.

Join a team that values warm interactions, accurate POS usage, and adherence to SOPs to ensure every shift starts prepared and ends with a positive guest memory.