Wine Club Relationship & Sales Specialist

Tasting Room Expo; Oregon; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Paid time off and paid holidays

Wine education and employee discount

Job summary

Domaine Serene in Dayton, OR is seeking a Member Service Specialist to turn wine lovers into loyal customers. This desk-based, commission-earning role involves helping members and non-members by phone, email, and in person, recommending wines and processing orders while building lasting relationships.

You’ll work with a close-knit team, learn about wine through ongoing education, manage club shipments, reservations and payments, and support events at the winery and off-site.

Qualifications

• 2+ years in sales, customer service or events.
• Wine, hospitality or luxury retail experience is a plus.
• Comfortable on the phone and motivated by sales goals.
• A real interest in wine and willingness to deepen knowledge.
• Organized and accurate with details and data.
• Experience with CRM/POS systems preferred; training offered.
• Proficient in Microsoft Excel.

Responsibilities

• Sell and build relationships by phone and email: answer questions, recommend wines and take orders.
• Reach out to customers to share new releases, events and the wine club.
• Meet sales goals with commission on your sales.
• Run outreach campaigns for renewals, updates and invitations.
• Manage club releases, orders, preferences and holds.
• Keep customer records accurate and assist with events.
• Occasionally work weekends.

Skills

Sales experience

Customer service

Wine knowledge

CRM experience

Excel

Education

Bachelor’s degree

Tools

Commerce7

Tock

CRM/POS

Job description

Domaine Serene in Dayton, OR is seeking a Member Service Specialist to turn wine lovers into loyal customers. This desk-based, commission-earning role involves helping members and non-members by phone, email, and in person, recommending wines and processing orders while building lasting relationships.

You’ll work with a close-knit team, learn about wine through ongoing education, manage club shipments, reservations and payments, and support events at the winery and off-site.