Membership Services Specialist

Tasting Room Expo; Oregon; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Paid time off and paid holidays

Wine education and employee discount

Job summary

Domaine Serene in Dayton, OR is seeking a Member Service Specialist to turn wine lovers into loyal customers. This desk-based, commission-earning role involves helping members and non-members by phone, email, and in person, recommending wines and processing orders while building lasting relationships.

You’ll work with a close-knit team, learn about wine through ongoing education, manage club shipments, reservations and payments, and support events at the winery and off-site.

Qualifications

• 2+ years in sales, customer service or events.
• Wine, hospitality or luxury retail experience is a plus.
• Comfortable on the phone and motivated by sales goals.
• A real interest in wine and willingness to deepen knowledge.
• Organized and accurate with details and data.
• Experience with CRM/POS systems preferred; training offered.
• Proficient in Microsoft Excel.

Responsibilities

• Sell and build relationships by phone and email: answer questions, recommend wines and take orders.
• Reach out to customers to share new releases, events and the wine club.
• Meet sales goals with commission on your sales.
• Run outreach campaigns for renewals, updates and invitations.
• Manage club releases, orders, preferences and holds.
• Keep customer records accurate and assist with events.
• Occasionally work weekends.

Skills

Sales experience

Customer service

Wine knowledge

CRM experience

Excel

Education

Bachelor’s degree

Tools

Commerce7

Tock

CRM/POS

Job description

Turn a love of wine into a sales career. As a Member Service Specialist, you’ll help every Domaine Serene customer, from longtime wine club members and VIPs to people buying from us for the first time. You’ll build relationships by phone, email and in person, help customers find wines they’ll love, and earn commission on every sale. It’s a desk-based role on a close-knit team, with plenty of wine education along the way.

What you’ll do

Sell and build relationships

• Help members and non-members by phone and email: answer questions, recommend wines and take orders
• Reach out to customers to share new releases, invite them to events and introduce the wine club
• Meet individual and team sales goals, with commission on your sales
• Run outreach campaigns for renewals, payment updates, check-ins and event invitations
• Build long-term relationships that turn first-time buyers into loyal customers and keep members coming back

Take care of customers

• Handle orders, questions and account updates for all customers
• Edit club orders, update member preferences and help with reservations and point redemptions
• Keep customer records accurate in our database
• Help at member and customer events, both at the winery and off-site
• Some weekend work required

Help with club release season (spring and fall)

• Help prepare and finalize club shipments, including preferences, substitutions and holds
• Process payments and fix declined cards
• Check state shipping rules and weather holds
• Keep customers updated on shipment status and tracking

Grow with the team

• Review your numbers weekly with your manager (calls, contacts, sales, average order)
• Share what’s working with the team and keep learning about wine

What we’re looking for

• 2+ years in sales, customer service or events. Wine, hospitality or luxury retail experience is a plus.
• Comfortable on the phone and motivated by sales goals
• A real interest in wine (we’ll deepen your knowledge)
• Organized and accurate with details and data
• Experience with Commerce7, Tock or another CRM/POS is preferred, but we’ll train you
• Comfortable with Microsoft Office, especially Excel
• Bachelor’s degree, or equivalent work experience

What you get

• $24.00/hour plus commission
• Health, dental and vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Wine education and an employee discount

Our values: Excellence Passion Integrity Courage Stewardship

In person Dayton, OR (Dundee Hills)