Windows Support Technician: Refresh & Troubleshoot

The Phoenix Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in New York seeks an IT Support Technician to deliver hands-on support for Windows systems. Responsibilities include troubleshooting OS issues, performing system refreshes, and resolving user access problems. Ideal candidates should have 1-3 years of experience in IT support, along with familiarity with Windows 10/11 and ticketing systems. This vital role ensures minimal disruption to operations and supports end-users effectively.

Qualifications

• 1–3 years of experience in IT support or help desk environments.
• Hands-on experience supporting Windows 10/11 systems.
• Familiarity with Windows refresh, reset, and recovery processes.

Responsibilities

• Perform Windows refreshes, in-place repairs, and system resets while preserving user data.
• Troubleshoot Windows OS issues including performance degradation, failed updates, and system errors.
• Diagnose and resolve hardware and software issues on laptops and desktops.
• Support users with account access, basic networking, and application issues.
• Document incidents, resolutions, and system changes in a ticketing system.
• Escalate complex issues to senior IT staff as needed.

Skills

Windows troubleshooting

Ticketing systems

Account access support

Networking basics

Tools

ServiceNow

Jira

Zendesk

Job description

A technology solutions provider in New York seeks an IT Support Technician to deliver hands-on support for Windows systems. Responsibilities include troubleshooting OS issues, performing system refreshes, and resolving user access problems. Ideal candidates should have 1-3 years of experience in IT support, along with familiarity with Windows 10/11 and ticketing systems. This vital role ensures minimal disruption to operations and supports end-users effectively.