Desktop Support Technician: Laptop Refresh & Windows 11

CDW; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity to contribute immediately on impactful IT initiatives

Collaborative team environment

Exposure to modern enterprise tools and technologies

Job summary

A leading IT solutions provider is looking for a Desktop Support Technician in Dallas, TX. This role is a 6-month contract focused on supporting laptop refresh initiatives and user onboarding. Key responsibilities include executing large-scale device deployment, providing hands-on support for Windows 11, and troubleshooting issues promptly. Ideal candidates will have strong customer service skills, technical expertise, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• Proven experience supporting laptop refresh initiatives and device deployments.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision in a fast-paced environment.

Responsibilities

• Execute large-scale laptop refresh and replacement projects, including imaging and deployment.
• Onboard new users, preparing new systems for first-day readiness.
• Provide desktop and Windows 11 support for end users.
• Troubleshoot and resolve hardware, software, and connectivity issues.

Skills

Customer service skills

Technical support

Problem-solving skills

Communication skills

Tools

Microsoft 365

Microsoft SCCM

Active Directory (ADUC)

Windows 11

ControlUp

Job description

A leading IT solutions provider is looking for a Desktop Support Technician in Dallas, TX. This role is a 6-month contract focused on supporting laptop refresh initiatives and user onboarding. Key responsibilities include executing large-scale device deployment, providing hands-on support for Windows 11, and troubleshooting issues promptly. Ideal candidates will have strong customer service skills, technical expertise, and the ability to work with minimal supervision in a fast-paced environment.