Client-Facing IT Support Tech — Tech Refresh

Agility Partners; Columbus (OH); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

High-impact project involvement

Strong client relationships

Hands-on experience

Collaborative work environment

Resumo da oferta

A technology solutions provider is looking for a qualified IT Support Technician in Columbus, Ohio. In this client-facing role, you will provide essential technical support during a significant technology refresh project, directly impacting the end-user experience. Ideal candidates will have over 2 years of experience in tech support, excellent communication skills, and familiarity with ServiceNow and Windows operating systems. Enjoy a collaborative environment where your contributions resonate with end users.

Qualificações

• 2+ years of experience in a technical support or desktop support role.
• Strong working knowledge of Windows operating systems and basic networking.
• Experience supporting users in a client-facing IT environment.

Responsabilidades

• Provide in-person, phone, and remote support for hardware and software issues.
• Assist with PC deployments, installations, and technology refresh activities.
• Troubleshoot and resolve incidents in collaboration with users, vendors, and IT teams.

Conhecimentos

Technical support experience

Customer service

Problem-solving

Communication skills

Formação académica

Associate’s or Bachelor’s degree in Computer Science or equivalent experience

Ferramentas

ServiceNow

Microsoft Excel

Descrição da oferta de emprego

A technology solutions provider is looking for a qualified IT Support Technician in Columbus, Ohio. In this client-facing role, you will provide essential technical support during a significant technology refresh project, directly impacting the end-user experience. Ideal candidates will have over 2 years of experience in tech support, excellent communication skills, and familiarity with ServiceNow and Windows operating systems. Enjoy a collaborative environment where your contributions resonate with end users.