Windows Support

Motion Recruitment; College Park (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Motion Recruitment in Atlanta seeks an experienced Windows Desktop Technical Support consultant for a long-term contract. The role focuses on on-site end-user computing support across facilities in the College Park area, addressing hardware, software, and network incidents. A+ certification is required, with 12+ months of onsite work preferred.

You will manage tickets, coordinate with schools, assist with imaging using SCCM, and set up devices and printers while ensuring SLAs are met.

Qualifications

• 3+ years of end-user support in an enterprise environment.
• Experience with Windows 10, Office 365 and Active Directory.
• On-site role in Metro Atlanta; reliable transportation.
• MCP or MCSE certifications are a plus.

Responsibilities

• Provide on-site end-user computing support across learning locations, media centers, admin facilities and support offices.
• Manage service requests via the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate status of IT incidents and planned IT initiatives to the service desk, technical support coordinators and schools.
• Assist with general maintenance to keep network running smoothly and on-site network-related repair requests.
• Set up new devices, workstations, printers, and assignments to default printers.

Skills

End user support

Windows 10

Office 365

Active Directory

MCP/MCSE (nice to have)

Hardware/Software troubleshooting

Tools

SCCM imaging

Remedy

LANDesk

Job description

Premier Atlanta -based organization is seeking an experienced Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

A+ Certification is REQUIRED.

12+ months to start an onsite in the College Park area.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.


• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.


• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.


• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.


• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

• 3+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.


• Windows 10, Office 365 and Active Directory experience required.


• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.


• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.


• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.


• Experience imaging using SCCM to create collections and push software.


• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.