Metro Atlanta Onsite Windows Desktop Support – Contract

Motion Recruitment; Atlanta (GA); Presencial; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

Motion Recruitment seeks an experienced Windows Desktop Technical Support consultant for a long-term on-site assignment in the Atlanta area. You will troubleshoot hardware, software, network and instructional technology incidents across multiple schools and facilities.

The role requires 5+ years of end-user support, Windows 10/Office 365 and Active Directory experience, and a valid driver’s license for travel within Metro Atlanta.

Formación

• 5+ years of providing end user support in an enterprise environment.
• Windows 10, Office 365 and Active Directory experience required.
• Must have own reliable transportation to travel to multiple locations in Metro Atlanta.

Responsabilidades

• Provide on-site end-user computing support across learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, upholding SLA metrics for response and resolution times.
• Communicate status of IT incidents and planned IT initiatives to service desk staff and schools.
• Assist with general maintenance to keep networks running smoothly and respond to on-site repair requests.
• Document LAN wiring diagrams, including closet identification and equipment configuration.
• Set up new devices, workstations, print stations and assign printers.

Conocimientos

End user support

Windows 10

Office 365

Active Directory

WAN/LAN

Hardware knowledge

Mac/Linux knowledge

Herramientas

SCCM

Remedy

Descripción del empleo

Motion Recruitment seeks an experienced Windows Desktop Technical Support consultant for a long-term on-site assignment in the Atlanta area. You will troubleshoot hardware, software, network and instructional technology incidents across multiple schools and facilities.

The role requires 5+ years of end-user support, Windows 10/Office 365 and Active Directory experience, and a valid driver’s license for travel within Metro Atlanta.