Technology Support

Motion Recruitment; Atlanta (GA); On-site; USD 34,000 - 55,000; Full time

Job summary

Motion Recruitment seeks an experienced Windows Desktop Technical Support consultant for a long-term on-site assignment in the Atlanta area. You will troubleshoot hardware, software, network and instructional technology incidents across multiple schools and facilities.

The role requires 5+ years of end-user support, Windows 10/Office 365 and Active Directory experience, and a valid driver’s license for travel within Metro Atlanta.

Qualifications

• 5+ years of providing end user support in an enterprise environment.
• Windows 10, Office 365 and Active Directory experience required.
• Must have own reliable transportation to travel to multiple locations in Metro Atlanta.

Responsibilities

• Provide on-site end-user computing support across learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, upholding SLA metrics for response and resolution times.
• Communicate status of IT incidents and planned IT initiatives to service desk staff and schools.
• Assist with general maintenance to keep networks running smoothly and respond to on-site repair requests.
• Document LAN wiring diagrams, including closet identification and equipment configuration.
• Set up new devices, workstations, print stations and assign printers.

Skills

End user support

Windows 10

Office 365

Active Directory

WAN/LAN

Hardware knowledge

Mac/Linux knowledge

Tools

SCCM

Remedy

Job description

Premier Atlanta -based organization is seeking aWindows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

A+ Certification is REQUIRED.

12+ months to start an onsite in the College Park and Fairburn area.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

• 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Windows 10, Office 365 and Active Directory experience required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.