Windows & M365 Help Desk - Onsite/Hybrid Support

Xperteks Computer Consultancy, Inc.; Hinsdale (IL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Xperteks Computer Consultancy, Inc. is seeking a Windows/PC Help Desk Support to join our team in a Full-Time Hybrid role. The role focuses on providing Windows-oriented technical support to a client, with on-site and remote elements as required.

The candidate should be highly energetic, passionate about technology, and capable of quick learning and problem solving. The ideal candidate will troubleshoot Windows OS, VPNs, TCP/IP networks, printers, and cloud services such as Microsoft 365.

Qualifications

• Experience troubleshooting Windows operating systems and hardware.
• Proficient with VPN, TCP/IP networking, and firewall basics.
• Familiar with cloud platforms such as Microsoft 365 and related tools.

Responsibilities

• Provide general desktop, user and hardware support.
• Provide proactive system maintenance including backup solutions.
• Provide connectivity and troubleshooting support.
• Provide network and server support.
• Demonstrate good communication skills and documentation.

Skills

Remote software technologies

VPN & TCP/IP networks

Network & firewall troubleshooting

Windows troubleshooting

Printer troubleshooting

Microsoft 365 & cloud platforms

Critical thinker

Organized

Tools

Microsoft 365

Job description

Xperteks Computer Consultancy, Inc. is seeking a Windows/PC Help Desk Support to join our team in a Full-Time Hybrid role. The role focuses on providing Windows-oriented technical support to a client, with on-site and remote elements as required.

The candidate should be highly energetic, passionate about technology, and capable of quick learning and problem solving. The ideal candidate will troubleshoot Windows OS, VPNs, TCP/IP networks, printers, and cloud services such as Microsoft 365.