Windows Endpoint Specialist - Deploy, Secure & Troubleshoot

Oberlin College Development; Oberlin (OH); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Oberlin College’s Center for Information Technology seeks an Endpoint Specialist to manage Windows endpoints and collaborate across IT teams to ensure devices are secure and up to date. The role emphasizes strong technical and customer service skills in a dynamic environment.

Responsibilities include configuration policy development, patch management, and tier-3 support while coordinating with security, networking, and helpdesk teams to standardize solutions.

Qualifikationen

• Associate’s degree or equivalent IT experience.
• Experience managing Windows endpoints and Microsoft 365 workloads.
• Experience with Intune, Entra ID, and Microsoft 365 Admin Center.
• Minimum 3 years in IT operations or endpoint management.
• Knowledge of endpoint security, encryption, antivirus and firewall practices.
• Experience with print management not required.
• Strong interpersonal and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic macOS support knowledge.

Aufgaben

• Manage Windows endpoints including compliance, configuration profiles, security baselines, and deployment.
• Develop and implement configuration policies for end-user devices with system updates and patches.
• Troubleshoot and resolve issues with remote or on-site support.
• Provide tier 3 support to technicians and the helpdesk.
• Monitor endpoint performance and usage and identify trends for improvement.
• Collaborate with IT teams to integrate devices with local and cloud systems.
• Assist with server-related tasks (physical and virtual).
• Partner with security, networking, and helpdesk teams to standardize solutions.
• Develop relationships with stakeholders across CIT and the College.

Kenntnisse

Endpoint management

Windows administration

Customer service

Analytical thinking

Troubleshooting

Multi-tasking

Diversity collaboration

macOS support

Ausbildung

Associate’s degree in IT or related field

Tools

Intune

Entra ID

Microsoft 365 Admin Center

Jobbeschreibung

Oberlin College’s Center for Information Technology seeks an Endpoint Specialist to manage Windows endpoints and collaborate across IT teams to ensure devices are secure and up to date. The role emphasizes strong technical and customer service skills in a dynamic environment.

Responsibilities include configuration policy development, patch management, and tier-3 support while coordinating with security, networking, and helpdesk teams to standardize solutions.