Desktop Engineer

firstPRO, Inc; Bryn Mawr (PA); On-site; USD 75,768 - 82,656; Full time

Job summary

A leading utilities organization is seeking an Endpoint Systems Engineer to support enterprise-wide endpoint infrastructure. The role includes the design and implementation of endpoint management tools, with a focus on automation and security. Candidates should have 5+ years of experience in supporting Windows environments and strong skills in endpoint management tools like Microsoft Intune and SCCM. This position offers competitive pay and the chance to collaborate with IT teams across multiple states.

Qualifications

• 5+ years of enterprise-level experience supporting Windows 10/11 environments.
• Strong experience with endpoint management tools such as Microsoft Intune, SCCM, or equivalent.
• Proficiency with scripting and automation using PowerShell or batch scripting.

Responsibilities

• Design and manage endpoint management solutions for enterprise-wide Windows environments.
• Create and maintain enterprise images and manage application deployments.
• Support and enhance automation for software distribution and device provisioning.

Skills

Windows 10/11 support

Endpoint management tools

Active Directory

Group Policy

BitLocker

Office 365

Microsoft Teams

SharePoint

Scripting

Automation

Tools

Microsoft Intune

SCCM

WSUS

Job description

Endpoint Systems Engineer

The Endpoint Systems Engineer will play a key role in supporting enterprise-wide endpoint infrastructure for a leading utilities organization serving millions of customers across multiple states. This position is part of the IT Service Desk organization and focuses on the engineering, design, implementation, and support of endpoint management tools and technologies. The role encompasses the full lifecycle of endpoint systems—including laptops, desktops, tablets, mobile devices, and virtual desktop environments—and emphasizes automation, security, and cloud integration.

This is an exciting opportunity for a solutions-driven professional to make a meaningful impact across the business, collaborating closely with IT teams and business units to enhance system reliability, security, and user experience.

Base Pay Range

$55.00/hr - $60.00/hr

Responsibilities

• Design, implement, and manage endpoint management solutions for enterprise-wide Windows environments.
• Serve as a technical escalation point for complex endpoint and end-user issues.
• Create and maintain enterprise images, manage application deployments, and perform security patching.
• Support and enhance automation for software distribution, imaging, and device provisioning.
• Manage group policies, BitLocker encryption, and other endpoint security configurations.
• Provide hands-on and remote support for Windows endpoints and virtual desktop environments.
• Collaborate with cross-functional IT teams to support system integrations and continuous improvement initiatives.
• Document processes, standards, and technical procedures to ensure consistent operations and knowledge sharing.

Qualifications

• 5+ years of enterprise-level experience supporting Windows 10/11 environments and endpoint infrastructure.
• Strong experience with endpoint management tools such as Microsoft Intune, SCCM, WSUS, or equivalent.
• Proven expertise in Active Directory, Group Policy, BitLocker, Office 365, Microsoft Teams, and SharePoint.
• Familiarity with Azure and modern device management practices.
• Proficiency with scripting and automation using PowerShell or batch scripting (preferred).
• Experience creating and maintaining enterprise images and managing security patching processes.
• Demonstrated ability to work independently, manage multiple priorities, and drive initiatives to completion.
• Strong communication and collaboration skills with both technical and non-technical teams.