Endpoint Support Specialist

Oberlin College Development; Oberlin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Oberlin College’s Center for Information Technology seeks an Endpoint Specialist to manage Windows endpoints and collaborate across IT teams to ensure devices are secure and up to date. The role emphasizes strong technical and customer service skills in a dynamic environment.

Responsibilities include configuration policy development, patch management, and tier-3 support while coordinating with security, networking, and helpdesk teams to standardize solutions.

Qualifications

• Associate’s degree or equivalent IT experience.
• Experience managing Windows endpoints and Microsoft 365 workloads.
• Experience with Intune, Entra ID, and Microsoft 365 Admin Center.
• Minimum 3 years in IT operations or endpoint management.
• Knowledge of endpoint security, encryption, antivirus and firewall practices.
• Experience with print management not required.
• Strong interpersonal and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic macOS support knowledge.

Responsibilities

• Manage Windows endpoints including compliance, configuration profiles, security baselines, and deployment.
• Develop and implement configuration policies for end-user devices with system updates and patches.
• Troubleshoot and resolve issues with remote or on-site support.
• Provide tier 3 support to technicians and the helpdesk.
• Monitor endpoint performance and usage and identify trends for improvement.
• Collaborate with IT teams to integrate devices with local and cloud systems.
• Assist with server-related tasks (physical and virtual).
• Partner with security, networking, and helpdesk teams to standardize solutions.
• Develop relationships with stakeholders across CIT and the College.

Skills

Endpoint management

Windows administration

Customer service

Analytical thinking

Troubleshooting

Multi-tasking

Diversity collaboration

macOS support

Education

Associate’s degree in IT or related field

Tools

Intune

Entra ID

Microsoft 365 Admin Center

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Announcement Information

Job Summary

The Center for Information Technology ( CIT ) at Oberlin College invites applications for the position of Endpoint Specialist. This is a full-time, 12-month recurring Administrative and Professional (A&PS) staff position, reporting to the Director of IT Support.
The Endpoint Specialist will be responsible for managing and maintaining all Windows end-user devices at Oberlin College, including laptops, desktops, and mobile devices. The Endpoint Specialist will collaborate with other IT teams to ensure end-user devices are properly maintained, configured, and secure. The ideal candidate will have experience in managing many endpoints while possessing strong technical and customer service skills.

Responsibilities

• Windows endpoint management including device compliance, configuration profiles, security baselines, and application packaging and deployment.
• Develop and implement configuration policies to ensure all end-user devices are properly configured, secured and maintained with system updates, security patches, and OS upgrades.
• Troubleshoot and resolve issues related to end-user devices with remote or on-site support as needed.
• Provide tier 3 support to technicians and the helpdesk team on complex incidents.
• Monitor and report on endpoint performance and usage, identifying trends and areas for improvement.
• Work closely with Director of IT Support to ensure that end-user devices are properly integrated with local and cloud IT systems and services.
• Assist with physical and virtual server-related tasks.
• Partner with security, networking, and helpdesk teams to standardize solutions and publish knowledge.
• Develop and maintain relationships with key stakeholders across CIT and the College.

Essential Job Functions

Marginal Job Functions

Required Qualifications

• Associate’s degree in Information Technology, Computer Science, related field, or equivalent work experience.
• Strong technical skills in Windows endpoint management & administration including Microsoft 365 workloads.
• Proficient experience with management tools such as Intune, Entra ID, and 365 Admin Center.
• Minimum of 3 years of experience in IT operations or support and managing many endpoints.
• Strong understanding of endpoint security best practices, device encryption, antivirus, firewall configuration.
• Experience with print management systems such as Papercut.
• Experience in patch management and vulnerability management.
• Excellent interpersonal, communication, and customer service skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work effectively with a diverse group of stakeholders and team members.
• Basic fluency with macOS support.

Desired Qualifications

• Microsoft Certifications, CompTIA Network+, A+, Security+, PowerShell Automation, Single Sign-On solutions, Windows Server infrastructure.
• Higher Education IT experience and similar preferred.

Salary will be commensurate with qualifications and experience.
Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions. The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII , Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job-related criteria. We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.

Special Instructions to Applicants

Documents Needed to Apply

• Required Documents
  • Resume
  • List of References
• Optional Documents
  • Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

Office of Human Resources
Oberlin College
173 West Lorain Street
Oberlin OH 44074
http://new.oberlin.edu/office/human-resources/

Phone: [phone]
Fax: [phone]
Hours: M-F 8:00 a.m. - 5:00 p.m.
[e-mail]