Full Time Desktop Support Technician

Piggly Wiggly Alabama Distributing Company, Inc.; Bessemer (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Piggly Wiggly Alabama Distributing Company, Inc. is seeking a Full Time Desktop Support Technician to join our IT team. You will provide end-user support, troubleshoot hardware, software, printers and network issues, and assist both remote and on-site users.

Requirements include an Associate degree in IT or related field and 2–4 years in desktop support or IT helpdesk roles. Proficiency with Windows, Microsoft 365, AD, and ticketing systems is essential; some nights and weekends may be required.

Qualifications

• Associate degree in IT or related field.
• 2–4 years in desktop support or IT helpdesk roles.
• Proficiency with Windows OS, Microsoft 365, and common desktop applications.
• Experience with Active Directory, remote administration tools, and ticketing systems.
• Excellent communication and customer service abilities.
• Familiarity with Windows and macOS environments.
• Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and adapt to a flexible schedule, including nights and weekends.

Responsibilities

• Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
• Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
• Assist with system updates, installations, and maintenance.
• Respond to help desk tickets and provide timely resolutions.
• Support remote and on-site users with technical issues.
• Document issues, resolutions, and technical processes.
• Collaborate with the IT team on projects and improvements.

Skills

Communication

Customer Service

Problem Solving

Independent Work

Flexible Schedule

Education

Associate degree in IT or related field

Tools

Microsoft 365

Active Directory

Remote Administration Tools

Ticketing Systems

Job description

Job Overview

We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.

Description

Job Overview

We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.

Responsibilities

• Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
• Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
• Assist with system updates, installations, and maintenance.
• Respond to help desk tickets and provide timely resolutions.
• Support remote and on-site users with technical issues.
• Document issues, resolutions, and technical processes.
• Collaborate with the IT team on projects and improvements.

Requirements

Requirements:

• Associate degree in IT, Computer Science, or related field.
• 2–4 years of experience in desktop support or IT helpdesk roles.
• Proficiency in Windows OS, Microsoft 365, and common desktop applications.
• Experience with Active Directory, remote administration tools, and ticketing systems.
• Excellent communication and customer service abilities.
• Familiarity with Windows and macOS environments.
• Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and adapt to a flexible schedule, including nights and weekends.

Preferred Qualifications

• IT certifications (CompTIA A+, Microsoft, or similar) are a plus.
• Experience with Active Directory, Office 365, or remote management tools.
• Self-motivated with active listening skills.
• Action oriented hands on self-starter that prefers to be pro active instead of reactive.