Window & Door Service Technician: Repair & Troubleshoot

Renewal by Anderson Metro & Midwest; MIDDLETOWN (OH); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Full insurance package (medical,Dental

Vision, Life insurance

401(k) with company match

Student loan repayment program

Tuition reimbursement

Employee perks discount program

PTO and paid holidays

Company vehicle and tools provided

Job summary

Renewal by Andersen is seeking a service technician to respond to on-site window and door service requests, assess, repair, and replace parts to ensure proper functioning and customer satisfaction. You will troubleshoot on-site, address warranty issues, and replace defective components while maintaining safety and professionalism.

A valid driver’s license, strong communication, and experience with windows and doors are required; a company vehicle is provided.

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Thorough experience with using a metal brake and caulking.
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out.
• Customer service experience with job troubleshooting as a key component.
• Good iPad/tablet skills.
• Excellent communication skills with the ability to build quick rapport.
• Valid drivers license.

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

Customer service

Communication

Tablet/iPad skills

Valid driver’s license

Tools

Metal brake

Caulking

Job description

Renewal by Andersen is seeking a service technician to respond to on-site window and door service requests, assess, repair, and replace parts to ensure proper functioning and customer satisfaction. You will troubleshoot on-site, address warranty issues, and replace defective components while maintaining safety and professionalism.

A valid driver’s license, strong communication, and experience with windows and doors are required; a company vehicle is provided.