Field Service Tech – Windows & Doors Expert

Andersen Corp.; Marysville (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K

Sick Time

8 Paid Holidays + Flex Holiday

Medical, dental and vision insurance

Life and AD&D Insurance

Disability Insurance

Identity Theft Protection

Flexible Spending Accounts

Employee Assistance Program

Discount on windows and doors

Employee discounts on travel, apparel,

electronics and more

Job summary

Renewal by Andersen is seeking a skilled Field Service Technician to diagnose, repair, and resolve warranty-related concerns for homeowners. You will work independently to troubleshoot and perform advanced repairs on windows and doors while upholding safety standards and craftsmanship.

Join a team focused on delivering exceptional customer experiences and improving homeowner satisfaction through thorough service, clear communication, and collaboration with internal teams.

Qualifications

• Must have valid driver\'s license with an acceptable driving record.
• 4+ years of experience in window/door installation, carpentry, construction, remodeling or related trade.
• Strong knowledge of residential window and door systems and installation practices.
• Excellent communication with homeowners.

Responsibilities

• Diagnose and repair warranty-related issues involving windows, doors, hardware, trim and related components.
• Troubleshoot product performance concerns, installation deficiencies, air leakage, water infiltration and other service issues.
• Perform advanced repairs including component replacement, adjustments, resets and corrective service work.
• Evaluate service conditions and determine the appropriate repair solution while maintaining company standards.
• Provide exceptional customer service by setting expectations, explaining solutions, and resolving homeowner concerns professionally.
• Complete service appointments efficiently while maintaining quality craftsmanship.
• Document service activities, photographs, repair details, and outcomes accurately through electronic systems.
• Maintain company tools, equipment, vehicles, and inventory.
• Follow all safety requirements, PPE standards, and company policies.
• Collaborate with Installation, Operations, Customer Care and other teams to improve homeowner experiences.
• Provide technical feedback and support to field teams when needed.
• Participate in ongoing training and continuous improvement initiatives.

Skills

Excellent communication

Troubleshooting

Independent work

Carpentry / Construction

Detail-oriented

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Mobile apps

Electronic documentation systems

Job description

Renewal by Andersen is seeking a skilled Field Service Technician to diagnose, repair, and resolve warranty-related concerns for homeowners. You will work independently to troubleshoot and perform advanced repairs on windows and doors while upholding safety standards and craftsmanship.

Join a team focused on delivering exceptional customer experiences and improving homeowner satisfaction through thorough service, clear communication, and collaboration with internal teams.