Window & Door Service Technician — Hands-On Repair Expert

Renewal by Andersen Metro & Midwest; MIDDLETOWN (OH); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Student loan repayment

Tuition reimbursement

Employee discounts

PTO and holidays

Job summary

Renewal by Andersen is seeking a Service Technician to perform on-site service, address warranty issues, and ensure customer satisfaction for window and door installations. You will troubleshoot and fix issues directly at the job site, replacing defective parts as needed and providing exceptional service to homeowners.

Responsibilities include diagnosing problems such as water infiltration, bowed panels, interlock issues, and performing minor trim work when required, using tools like caulking

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Thorough experience with using a metal brake and caulking.
• Familiarity with minor trim work around windows and patio doors both inside and out.
• Customer service experience with job troubleshooting as a key component.
• Excellent communication skills with the ability to build quick rapport.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs.
• Ensure customer satisfaction while addressing problems.
• Replace defective parts and help customers when windows aren't working properly.
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

Customer service

Communication skills

Good iPad/tablet skills

Valid driver's license

Job description

Renewal by Andersen is seeking a Service Technician to perform on-site service, address warranty issues, and ensure customer satisfaction for window and door installations. You will troubleshoot and fix issues directly at the job site, replacing defective parts as needed and providing exceptional service to homeowners.

Responsibilities include diagnosing problems such as water infiltration, bowed panels, interlock issues, and performing minor trim work when required, using tools like caulking