Will-Call Supervisor: Lead Fast, Friendly Fulfillment

Sonepar USA; Katy (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) company match

Professional and personal development

Opportunity to become a shareholder

Disability (short/long-term) covered

Life insurance for spouse and depend.

Wellness program

Gym reimbursement

EAP

Job summary

Crawford Electric Supply in Texas is seeking a Will Call Supervisor to oversee the Will-Call team at the RDC/Branch. The role focuses on coordinating order picking, handling customer inquiries, and maintaining a safe, organized warehouse environment.

The position requires hands-on leadership, strong communication, and the ability to train staff while ensuring fast, accurate service for customers and contractors in a fast-paced distribution setting.

Qualifications

• DC experience preferred.
• Knowledge of Electrical Products preferred
• Must be willing to interact with customers.
• Ability to lift 25lbs.
• Must be willing to be certified on warehouse equipment.
• Good Computer skills.
• RF experience a plus.

Responsibilities

• Oversee/Instruct the Distribution Center Will-Call Team on the warehouse floor.
• Manage the sales order picking Queue and assign picks in priority order.
• Ensure all customers are taken care of in a timely manner
• Manage elevated customer service complaints
• Ensure the area is clean and neat
• Collaborate with other warehouse departments
• Clear out all tickets older than 5 days old with the Team.
• Maintain appearance of the Kiosk area
• Responsible for customer traffic in warehouse
• Ensure all customer service requirements are met, such as Quick Service, Professional Image and Respectful Communication
• Make sure all returns are handled according to company policy
• You must be responsible for handing RF Guns and lock up after shift ends
• Help train new and existing associates
• Set Positive example of for Will-Call associates.

Skills

DC experience

Customer interaction

Lift 25 lbs

Warehouse equipment cert

RF experience

Good computer skills

Tools

RF scanners

Job description

Crawford Electric Supply in Texas is seeking a Will Call Supervisor to oversee the Will-Call team at the RDC/Branch. The role focuses on coordinating order picking, handling customer inquiries, and maintaining a safe, organized warehouse environment.

The position requires hands-on leadership, strong communication, and the ability to train staff while ensuring fast, accurate service for customers and contractors in a fast-paced distribution setting.