Will-Call Supervisor: Frontline DC Leader

Sonepar Canada, Inc.; Katy (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) retirement

Professional development

Shareholder opportunity

Wellness program

Gym reimbursement

EAP

Job summary

Crawford Electric Supply, a Crawford subsidiary within the Sonepar USA group, is seeking a Will Call Supervisor for our RDC/Branch. You will lead the Will-Call team, coordinate order picking, and ensure timely, professional customer service in a fast-paced warehouse environment.

Responsibilities include staffing the queue, training new staff, maintaining area cleanliness, and enforcing safety by managing RF guns and shift lockup.

Qualifications

• Distribution Center experience preferred.
• Knowledge of Electrical Products preferred
• Must be willing to interact with customers.
• Ability to lift 25lbs.
• Must be willing to be certified on warehouse equipment.
• Long and varied hours required occasionally
• Ability to work mandatory physical inventory
• Ability to work in extreme hot or cold environment
• Ability to work in dusty conditions

Responsibilities

• Oversee/Instruct the Distribution Center Will-Call Team on the warehouse floor.
• Manage the sales order picking Queue and assign picks in priority order.
• Ensure all customers are taken care of in a timely manner
• Manage elevated customer service complaints
• Ensure the area is clean and neat
• Collaborate with other warehouse departments
• Clear out all tickets older than 5 days old with the Team.
• Maintain appearance of the Kiosk area
• Responsible for customer traffic in warehouse
• Ensure all customer service requirements are met, such as Quick Service, Professional Image and Respectful Communication
• Make sure all returns are handled according to company policy
• You must be responsible for handing RF Guns and lock up after shift ends
• Help train new and existing associates
• Set Positive example of for Will-Call associates.

Skills

Customer interaction

Lifting 25lbs

Job description

Crawford Electric Supply, a Crawford subsidiary within the Sonepar USA group, is seeking a Will Call Supervisor for our RDC/Branch. You will lead the Will-Call team, coordinate order picking, and ensure timely, professional customer service in a fast-paced warehouse environment.

Responsibilities include staffing the queue, training new staff, maintaining area cleanliness, and enforcing safety by managing RF guns and shift lockup.