Will-Call Supervisor: DC Operations Leader

Sonepar USA Inc; Katy (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Shareholder opportunity

Short- and long-term disability

Life insurance for spouse and dependen

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Crawford Electric Supply is seeking a Will Call Supervisor at our RDC/Branch in Texas. Lead the Will-Call team, manage order picking priorities, and ensure top-notch customer service in a fast-paced warehouse environment.

Responsibilities include coaching staff, handling escalated issues, maintaining orderliness, and training new associates. This full-time role requires safety awareness and a professional, proactive approach to customers.

Qualifications

• Experience in a distribution center is preferred.
• Knowledge of electrical products is preferred.
• Must be willing to interact with customers.
• Ability to lift 25 lbs.
• Willing to be certified on warehouse equipment.
• Good computer skills.
• RF experience is a plus.

Responsibilities

• Oversee/instruct the Will-Call team on the warehouse floor.
• Manage the sales order picking queue and assign picks in priority order.
• Ensure all customers are taken care of in a timely manner
• Manage elevated customer service complaints
• Ensure the area is clean and neat
• Collaborate with other warehouse departments
• Clear out all tickets older than 5 days old with the Team.
• Maintain appearance of the Kiosk area
• Responsible for customer traffic in warehouse
• Ensure all customer service requirements are met, such as Quick Service, Professional Image and Respectful Communication
• Make sure all returns are handled according to company policy
• You must be responsible for handing RF Guns and lock up after shift ends
• Help train new and existing associates
• Set Positive example of for Will-Call associates.

Skills

Distribution Center experience

Electrical products knowledge

Customer interaction

Lift 25 lbs

Warehouse equipment certification

Computer skills

RF experience

Job description

Crawford Electric Supply is seeking a Will Call Supervisor at our RDC/Branch in Texas. Lead the Will-Call team, manage order picking priorities, and ensure top-notch customer service in a fast-paced warehouse environment.

Responsibilities include coaching staff, handling escalated issues, maintaining orderliness, and training new associates. This full-time role requires safety awareness and a professional, proactive approach to customers.